At a Glance
- Tasks: Provide top-notch IT support to schools and help enhance learning experiences.
- Company: Join RM, a leader in education technology, supporting millions of learners worldwide.
- Benefits: Enjoy competitive salary, hybrid working options, and great health benefits.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Make a real difference in education while building your IT career.
- Qualifications: Customer-focused with problem-solving skills; IT knowledge is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in various countries to deliver customer-centric solutions that improve education outcomes.
The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers, your role will be to provide a first-class level of support to education users. Working to ITIL best practices, you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.
Your key responsibilities:
- To be the customer face of RM, ensuring our customers receive great service.
- To assist the service desk with the delivery of the IT managed support service.
- Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.
Our ideal candidate would demonstrate the following behaviours:
- Excellent customer focus, problem-solving, and time management skills.
- Excellent communication both verbally and written.
- Punctual and able to prioritise own workload.
- Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
- Able to work well with remote teams and build strong working relationships.
Skills:
- Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks, and Tablets.
- Peripheral Support including Printing, Scanning, Interactive Screens, Projectors, and Audio/Visual Equipment.
- Basic wired and wireless networking and troubleshooting.
- Image build and deploy tools – Microsoft and Apple devices.
- Basic operational knowledge of Microsoft and/or Google Workspace.
- Technical knowledge and experience equivalent to CompTIA A+ or similar.
- A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.
At RM, we have My Work Blend @RM which provides office-based colleagues with multi-location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres, or on the move.
RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance, and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. We also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us.
Unfortunately, we are unable to offer visa sponsorship for this role.
Support Engineer - London employer: RM plc
At RM, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the education technology sector. Our commitment to employee growth is evident through our My Work Blend initiative, which promotes flexible working arrangements, alongside a comprehensive benefits package that includes private medical healthcare and opportunities for performance-related bonuses. Join us in London, where you can make a meaningful impact on learners' lives while enjoying a supportive environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like RM plc looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Support Engineer - London at RM plc, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Support Engineer - London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at RM plc, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of RM plc and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at RM plc
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that RM plc might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at RM plc.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
