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- Tasks: Provide top-notch IT support to educational users and assist the service desk.
- Company: Leading education technology provider in Greater London with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Why this job: Make a difference in education while growing your career in a supportive environment.
- Qualifications: Strong customer service and troubleshooting skills required.
The predicted salary is between 28800 - 42000 £ per year.
A leading education technology provider in Greater London is looking for an IT Support Engineer to deliver exceptional support services to educational users. The ideal candidate will possess excellent customer service and troubleshooting skills.
Responsibilities include:
- Assisting the service desk
- Providing technical support
This role offers opportunities for career progression and personal development. A competitive salary and benefits package are included, promoting a flexible working environment.
Education IT Support Engineer — Hybrid Role employer: RM plc
Contact Detail:
RM plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education IT Support Engineer — Hybrid Role
✨Tip Number 1
Network like a pro! Reach out to people in the education tech field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your troubleshooting prowess, bring them along to interviews. It’s a great way to demonstrate your customer service skills and technical know-how.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for IT support roles and practice your answers. We want you to feel confident when discussing how you’d handle real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in education tech. Your next opportunity could be just a click away!
We think you need these skills to ace Education IT Support Engineer — Hybrid Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and troubleshooting skills. We want to see how your experience aligns with the role of an IT Support Engineer, so don’t be shy about showcasing relevant projects or roles you've had in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about education technology and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention why you’re excited about this hybrid role.
Showcase Your Technical Skills: In your application, make sure to highlight any specific technical skills or tools you’re familiar with that are relevant to the role. We love seeing candidates who are proactive about their learning and development, so if you’ve taken any courses or certifications, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at RM plc
✨Know Your Tech Inside Out
Make sure you brush up on the latest education technology tools and platforms. Familiarise yourself with common issues users face and how to troubleshoot them effectively. This will show your potential employer that you're not just tech-savvy but also understand the specific needs of educational users.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you provided exceptional support. Think about times when you turned a frustrated user into a satisfied one. This will highlight your ability to handle challenging situations with grace.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s approach to IT support in education. This could include inquiries about their current systems or how they measure user satisfaction. It shows that you're genuinely interested in the role and eager to contribute to their mission.
✨Demonstrate Your Adaptability
In a hybrid role, flexibility is key. Be ready to discuss how you've adapted to changing environments or technologies in the past. Share examples that illustrate your ability to learn quickly and thrive in dynamic settings, which is crucial for success in this position.
