UX/Service Designer

Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer‑centric solutions that improve education outcomes.

We are looking for a seasoned UX Designer who has end‑to‑end UX skills in the product development lifecycle, and the versatility and adaptability to meet the needs of different business areas. You understand the principles of continuous discovery and product iteration, are comfortable with ambiguity, and have a strong bias for action. You actively seek out opportunities to conduct user research and gather data at all stages of the design process.

You will execute hands‑on design for one of our large, core products that is used by global leaders in the education sector. You will advocate for and work to the design strategy, and design customer journeys that link across our digital assessment portfolio. You will collaborate with product managers, engineers, support teams, account teams, etc. to support them across all stages of the design process.

This is an exciting opportunity for someone looking to be part of an ambitious, purpose‑led company looking to transform learning and assessment.

Responsibilities include conducting user research, shaping the product vision and roadmap, designing intuitive interfaces, and validating solutions with users. You will build strong relationships with product management, engineering, and other stakeholders to ensure the successful delivery of impactful features as well as larger, end‑to‑end assessment propositions.

Lead the UX strategy and roadmap for a core product in our Assessment portfolio. Define and map the end‑to‑end user experience across the platform for 1‑2 core user groups, with a deep understanding of the experience particular to your assigned product. You will explore and document the current‑state experience. You will also conduct user research and work with internal SMEs to understand, define, and blueprint a future‑state experience.

Regularly sync with offshore development teams to get early feedback, align on feasibility, conduct design reviews, and ensure the user‑centricity of final implementations. Plan and conduct user research and evaluation activities, turning raw research data into insights. Collaborate with development and product teams to turn prototypes into working products.

You have proven experience working as a UX designer or product designer within cross‑functional teams, taking a user‑centric approach to design and collaborating effectively to build high‑quality software products or services.

UX/Product design excellence with a laser focus on user centricity – you enjoy working directly with customers and users, and actively seek opportunities to do so. You must have experience in converting a business need into research objectives, then turning insights into designs that address both business and user needs.

Proficient in Figma or similar tools, and have experience in using and contributing to design systems. Comfortable leading on design activities across a range of different projects and with a high level of autonomy.

Service design, content design, visual design, and creating design systems.

You have previous experience as the sole designer or lead designer in a product team, and have experience setting the design direction for a product or team. You’re looking for a broad remit and know how to navigate ambiguity, have a well‑honed design instinct, and love shaping your own delivery plan in line with the business priorities.

What’s in it for you? At RM we have My Work Blend @RM which provides office‑based colleagues with multi‑location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move.

We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance‑related bonus.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all.