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- Tasks: Provide top-notch IT support to educators and learners while troubleshooting technical issues.
- Company: Leading educational tech company based in Sunderland with a focus on innovation.
- Benefits: Competitive salary, flexible working arrangements, and professional development opportunities.
- Why this job: Join a dynamic team and make a difference in the education sector.
- Qualifications: Strong customer service skills and technical knowledge required.
- Other info: Collaborative environment with great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading educational technology company in Sunderland is seeking an IT Support Engineer to provide first-class support to educators and learners. You will troubleshoot and resolve technical issues while working collaboratively with the service desk team. Ideal candidates possess strong customer service skills and technical knowledge. The position offers a competitive salary along with benefits, including flexible working arrangements and opportunities for professional development.
Hybrid Mobile IT Support Engineer — North East UK in Sunderland employer: RM Education
Contact Detail:
RM Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Mobile IT Support Engineer — North East UK in Sunderland
✨Tip Number 1
Network like a pro! Reach out to folks in the education tech space, especially those already working at companies you're eyeing. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've tackled technical issues in the past. This will highlight your problem-solving abilities and customer service skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your talents. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Hybrid Mobile IT Support Engineer — North East UK in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting educators and learners. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and provide first-class support, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RM Education
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to mobile IT support. Familiarise yourself with common troubleshooting techniques and tools that educators and learners might use. This will help you demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Since this role involves supporting educators and learners, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues effectively and kept users informed throughout the process.
✨Collaborate Like a Pro
Highlight your ability to work as part of a team, especially with the service desk team. Be ready to discuss how you’ve collaborated with colleagues to solve problems or improve processes. This shows that you can fit into their team dynamic.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, the tools they use, or the challenges they face in IT support. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
