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- Tasks: Provide top-notch IT support to education users and assist the service desk.
- Company: Leading education technology provider in the UK with a commitment to diversity.
- Benefits: Competitive salary, hybrid working options, and perks for employee well-being.
- Why this job: Make a real impact in education while developing your IT skills.
- Qualifications: Strong problem-solving skills and understanding of IT systems.
- Other info: Join a diverse workplace dedicated to safeguarding children.
The predicted salary is between 30000 - 42000 £ per year.
A leading education technology provider in the UK is seeking an IT Support Engineer to deliver first-class technical support to education users. The role involves assisting the service desk and ensuring excellent customer service. Candidates should possess strong problem-solving skills and a solid understanding of IT systems.
Benefits include:
- Competitive salary
- Hybrid working options
- A range of additional perks to support employee well-being
We commit to safeguarding children and promoting a diverse workplace.
Education IT Support Engineer | Hybrid Role with Impact employer: RM Education
Contact Detail:
RM Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education IT Support Engineer | Hybrid Role with Impact
✨Tip Number 1
Network like a pro! Reach out to your connections in the education tech space and let them know you're on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've solved IT problems in the past. This will demonstrate your strong problem-solving skills and give them confidence in your abilities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the IT Support Engineer position. Plus, it shows you're genuinely interested in joining our team and making an impact in the education sector.
We think you need these skills to ace Education IT Support Engineer | Hybrid Role with Impact
Some tips for your application 🫡
Show Your Passion for Education Tech: When writing your application, let us know why you're excited about working in education technology. Share any relevant experiences or projects that highlight your enthusiasm for supporting users in this field.
Highlight Your Problem-Solving Skills: We want to see how you tackle challenges! Include examples of how you've solved IT issues in the past, especially in an educational context. This will show us that you have the skills we need for this role.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit into our team.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your details and can consider you for this exciting opportunity!
How to prepare for a job interview at RM Education
✨Know Your Tech Inside Out
Make sure you brush up on your IT systems knowledge before the interview. Familiarise yourself with common issues that education users might face and be ready to discuss how you would troubleshoot them. This will show your problem-solving skills and technical expertise.
✨Showcase Your Customer Service Skills
Since the role involves delivering excellent customer service, think of examples from your past experiences where you provided outstanding support. Be prepared to explain how you handled difficult situations and what steps you took to ensure user satisfaction.
✨Research the Company Culture
Take some time to understand the company’s commitment to safeguarding children and promoting diversity. This will not only help you align your answers with their values but also demonstrate your genuine interest in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company. Ask about the tools and technologies they use, or how they measure success in the IT support team. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
