At a Glance
- Tasks: Diagnose and resolve complex incidents while automating fixes and mentoring the support team.
- Company: Join RM Education, a leader in tech solutions for education.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by solving critical issues and enhancing team capabilities.
- Qualifications: Proven experience in 3rd line support and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
RM Education seeks a highly skilled 3rd Line Senior Support Consultant to own the technical resolution of complex, business-critical incidents.
You will diagnose deep systemic issues, automate recurring fixes, and elevate the capabilities of the broader support team across RM Technology divisions.
You will work with the Operations Manager, manage third-party suppliers, and ensure timely resolution within SLAs, while mentoring others and driving runbooks and SOPs.
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Senior 3rd-Line Cloud & Automation Support Engineer in Bellshill employer: RM Education
At TTS, we are dedicated to enriching the lives of learners globally, making us an exceptional employer for those passionate about education. Our supportive work culture promotes hybrid working options, allowing flexibility between home and office, while our commitment to employee growth is evident through comprehensive benefits, including private healthcare and opportunities for professional development. Join us in a collaborative environment where your contributions directly impact educational outcomes and inspire a love of learning in children.
