At a Glance
- Tasks: Lead strategic solutions for key clients, ensuring delivery excellence and long-term value.
- Company: Join RM, a pioneer in education technology since 1973, impacting learners worldwide.
- Benefits: Enjoy hybrid working, competitive salary, private healthcare, and various voluntary benefits.
- Other info: Diverse and inclusive workplace committed to personal and professional growth.
- Why this job: Make a real difference in education while developing your career in a dynamic environment.
- Qualifications: Experience in solution ownership and strong problem-solving skills required.
The predicted salary is between 56700 - 69300 £ per year.
Overview
Would you like to help enrich the lives of learners around the world?
At RM, we’ve been pioneers of education technology since 1973.
We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data.
We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels, and professional qualifications.
Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts.
For over a decade we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.
- Visit our website to find out more: www. rm. com/assessment
- Job Purpose
The Key Strategic Client Solution Owner provides end to end strategic ownership of the solution for RM Assessment’s most critical clients.
They act as the trusted consultant, senior advisor, and accountable owner for solution success, ensuring delivery excellence, customer confidence, and long-term value realisation.
This role safeguards the outcomes of clients whose success is essential to RM’s strategy, platform adoption, and market reputation.
Responsibilities
- Strategic Solution Ownership
- Own the vision, roadmap, and performance of the solution for key strategic clients.
- Lead the full solution lifecycle from discovery, design, delivery, deployment and optimisation.
- Working with dependent departments, ensure solutions remain scalable, robust, and aligned to standards and evolving client needs.
- Trusted Advisor & Senior Customer Leadership
- Act as the primary strategic partner for senior client stakeholders.
- Provide expert consultancy on solution design, approaches to testing, adoption frameworks, and value realisation.
- Represent the voice of the customer internally to influence product and service direction.
- Proactive and Responsive, Tenacious Problem Solving
- Demonstrate relentless ownership and responsiveness to incidents, issues, risks, and blockers — ensuring they are identified early, analysed thoroughly, and resolved with pace.
- Lead structured problem-solving across complex, multi-team environments, ensuring clarity of root cause, accountability, and resolution paths.
- Maintain a forward-looking mindset, anticipating challenges before they materialise and putting preventative measures in place.
- Drive momentum during ambiguity, ensuring progress continues even when information is incomplete or constraints are high.
- Escalate with precision and purpose — ensuring the right people are engaged at the right time with the right context.
- Self-Driven Product Expertise & Continuous Learning
- Take personal ownership for developing deep, hands-on understanding of RM product features, capabilities, configuration options, and constraints.
- Actively seek out new product knowledge, release updates, and platform enhancements - ensuring strategic clients benefit from the latest capability.
- Translate complex product detail into clear, actionable guidance for clients and internal teams.
- Champion a culture of continuous learning, sharing insights, patterns, and best practice with the wider solution ownership community.
- Demonstrate curiosity, initiative, and a self-starter mindset, proactively identifying opportunities to improve solution design, adoption, and value
- Strategic Delivery Leadership
- Provide oversight across delivery teams to ensure predictable, high-quality execution.
- Anticipate and manage strategic risks with proactive mitigation.
- Ensure delivery teams operate to a coherent strategic plan with clear success measures.
- Cross Functional Alignment & Influence
- Align product, engineering, delivery, commercial, and operations around strategic client needs.
- Influence prioritisation decisions using evidence, insight, and customer outcomes.
- Champion high standards of solution governance and delivery practice.
- Value Realisation & Growth
- Ensure clients achieve measurable value, adoption, and ROI.
- Identify opportunities for expansion, optimisation, and long-term partnership growth.
- Strengthen renewal and advocacy through consistent, strategic success.
- Success Measures
- Predictable delivery and strong client confidence.
- Stable, aligned, continuously improving solutions.
- Early identification and mitigation of strategic risks.
- Internal alignment around strategic client plans.
- Renewal, expansion, and advocacy from key clients.
- Recognition as the strategic anchor for critical customer solutions.
Experience
Essential Skills & Experience
- Significant experience in solution ownership, consulting, or strategic delivery leadership.
- Proven ability to act as a trusted advisor to senior stakeholders.
- Strong cross functional leadership and influence.
- Deep understanding of solution design, governance, and risk management.
- Technical Competency with industry standard software code structures, database structures and use of SQL for analysis purposes
- Exceptional communication and strategic problem solving.
- Demonstrated ability to drive value realisation and adoption.
- Proven Experience in Saa S or platform-based environments.
- Proven experience with digital product led operating models.
- Strong analytical capability with the ability to break down complex issues into clear, actionable components.
- Skilled in structured problem-solving techniques (e. g., root cause analysis, hypothesis-driven investigation, impact assessment).
- Highly self-motivated with a natural drive to understand product detail, capability, and configuration.
- Demonstrated ability to learn quickly and apply product knowledge to real-world client scenarios.
- Proactive in seeking out information, asking questions, and building relationships across product and engineering teams.
- Ability to uplift others in solution ownership and delivery excellence.
What's in it for you?
At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options.
As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move.
We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available.
There are lots of voluntary benefits too.
You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme.
You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
We are committed to building a diverse workforce and creating an inclusive and welcoming environment for all.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all.
To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone.
Should you require additional support with your application or through the interview process, please contact us at recruitment@rm. com.
Visa sponsorship
Unfortunately, we are unable to offer visa sponsorship for this role.
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Strategic Client Solution Lead in Abingdon employer: RM Education
At TTS, we are dedicated to enriching the lives of learners globally, making us an exceptional employer for those passionate about education. Our supportive work culture promotes hybrid working options, allowing flexibility between home and office, while our commitment to employee growth is evident through comprehensive benefits, including private healthcare and opportunities for professional development. Join us in a collaborative environment where your contributions directly impact educational outcomes and inspire a love of learning in children.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Client Solution Lead in Abingdon
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like RM Education looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Strategic Client Solution Lead at RM Education, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Strategic Client Solution Lead in Abingdon
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at RM Education, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of RM Education and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at RM Education
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that RM Education might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at RM Education.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
