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- Tasks: Provide top-notch technical support to educational users and deliver exceptional customer service.
- Company: Leading education technology provider focused on improving global education outcomes.
- Benefits: Competitive salary, hybrid working options, healthcare, pension plans, and performance-related bonuses.
- Why this job: Join a diverse team making a real difference in education with your tech skills.
- Qualifications: Strong troubleshooting, problem-solving, and communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
A leading education technology provider is seeking an IT Support Engineer to provide top-notch technical support to educational users. This role involves delivering exceptional customer service and assisting with IT support services. The ideal candidate will possess strong troubleshooting, problem-solving, and communication skills.
Benefits include:
- Competitive salary
- Hybrid working options
- Healthcare
- Pension plans
- Performance-related bonus
Join a diverse team committed to improving education outcomes worldwide.
Senior IT Support Engineer — Hybrid EdTech Role employer: RM Education Limited
Contact Detail:
RM Education Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer — Hybrid EdTech Role
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Think of real-life scenarios where you’ve solved tech issues, and be ready to share those stories. It’ll show you’re not just a tech whiz but also a problem-solver!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles, and applying directly can give you a better chance of standing out. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Senior IT Support Engineer — Hybrid EdTech Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about education technology and how you can contribute to our mission. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since this role involves assisting educational users, it’s crucial to demonstrate your communication skills. Whether it’s in your CV or cover letter, make sure to highlight any experience where you’ve effectively communicated technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at RM Education Limited
✨Know Your Tech Inside Out
Make sure you brush up on the latest IT support tools and technologies relevant to the role. Be prepared to discuss your troubleshooting methods and any specific software or hardware you've worked with, as this will show your technical prowess.
✨Showcase Your Customer Service Skills
Since this role involves providing exceptional customer service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with grace.
✨Research the Company Culture
Dive into the company’s mission and values, especially their commitment to improving education outcomes. This will help you align your answers with what they’re looking for and demonstrate that you’re genuinely interested in being part of their diverse team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, hybrid working options, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
