At a Glance
- Tasks: Assist guests with reservations, changes, and cancellations while providing excellent customer service.
- Company: Join the Arora group at Renaissance London Heathrow, a leading hotel with amazing runway views.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday, increasing with service.
- Other info: Exciting opportunities for career progression and development across our properties.
- Why this job: Be part of a dynamic team and grow your career in a rapidly expanding hotel environment.
- Qualifications: Strong communication skills, attention to detail, and experience in a similar role preferred.
The predicted salary is between 44550 - 54450 £ per year.
Salary – £28,178 - 42.5 hour contract includes weekend work.
Holiday – 28 days holiday, enhanced after 5 years of service.
Benefits include:
- Free meals on duty
- Uniform offered and dry cleaned
- Discounted employee friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme
- UK attraction discounts @ Merlin Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
About us: With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do: Reservation Agents in our team demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests. Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email. Answer questions about the hotel, facilities and services. Inputting and accessing data in our reservations system. Maximising sales and room occupancy.
More about you: Providing high quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communicator with a high standard of written and spoken English. A smart and professional appearance. 4-star hotel experience in a similar role is a real advantage. Opera PMS and Marsha experience is a plus.
Grow with us: We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reservations Agent in London employer: RLH
Renaissance London Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 28 days of holiday, free meals on duty, and extensive discounts at Arora and Marriott Hotels, employees are valued and recognised for their contributions. The hotel's commitment to career progression within the Arora group ensures that team members can grow and thrive in their roles, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RLH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RLH
Don't be shy about reaching out to RLH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RLH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RLH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
