At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the vibrant team at Renaissance London Heathrow, a leading hotel.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting career progression opportunities in a rapidly growing company.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26520 - 26520 € per year.
Salary – £26,520
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do...
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
- Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 4-star hotel is a significant advantage.
- Opera PMS experience is a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist in London employer: RLH
Arora Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as 28 days of holiday, free meals on duty, and extensive discounts, employees enjoy a supportive environment that fosters career advancement within the rapidly growing company. Located at Renaissance London Heathrow, team members benefit from a dynamic atmosphere, ample facilities, and recognition programmes that celebrate their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need, making their stay even better.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a genuine greeting can set the tone for a guest's experience. Role-play with friends or family to nail that first impression.
✨Tip Number 3
Stay calm under pressure! Reception can get hectic, so practice staying organised and focused. Use tools like to-do lists or apps to keep track of tasks and manage your time effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Hotel Receptionist role. Highlight your customer service experience and any relevant hotel industry knowledge to catch our eye!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about joining our team at Renaissance London Heathrow and how your positive, proactive attitude will enhance our guest experience.
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear, concise, and free of errors. This is your first impression, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at RLH
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its facilities. Familiarise yourself with the services offered, the local area, and any recent news about the hotel. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, highlight your communication skills and ability to create a welcoming atmosphere. Share examples of how you've handled guest inquiries or resolved issues in previous roles to demonstrate your customer service prowess.
✨Prepare for Common Scenarios
Think about common situations you might face as a hotel receptionist, like managing check-ins during peak times or dealing with difficult guests. Prepare responses that showcase your problem-solving skills and ability to stay calm under pressure. Role-playing these scenarios can also help you feel more prepared.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and your commitment to providing excellent service.
