At a Glance
- Tasks: Coordinate group reservations and ensure seamless communication for events.
- Company: Join the dynamic team at Renaissance London Heathrow, a leading hotel.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Work in a vibrant environment with amazing runway views and great facilities.
- Why this job: Be part of a growing company with exciting career progression opportunities.
- Qualifications: Customer service experience is essential; hotel experience preferred.
The predicted salary is between 25000 - 32000 € per year.
Salary – Competitive
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Free on-site parking is available whilst on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do...
- The position would be required to provide a seamless service of communication between clients, events and reservations, ensuring all requests are actioned with immediate effect and all rooming lists are entered accurately and effectively in a timely manner.
- To accept, process & manage group reservations to ensure maximum occupancy and accuracy ensuring that all possible information is recorded, i.e. address, guarantee, method of payment, time of arrival and any additional information.
- Assist with the taking and processing of reservations when business demands.
- Welcome, Greet and Register conference organisers and candidates.
- To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team.
- Ensure exemplary levels of guest service are consistently maintained.
- To hold and carry out handover with late/early shift.
- Ensure all guest and colleague queries or requests are handled in a polite, efficient and courteous manner.
- Adhere to all company credit policies to ensure that all revenue expected will be received.
More about you...
- Previous customer service experience essential.
- Hotel experience preferred in Reservation or Front Office.
- Computer literate.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Group Coordinator in London employer: RLH
At Renaissance London Heathrow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive salaries, generous holiday allowances, and a range of benefits including free meals, discounts, and recognition programmes, we ensure our team feels valued and supported. Our commitment to career advancement within the rapidly growing Arora group means that employees can look forward to exciting opportunities for professional development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Group Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Arora Hotels. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us that you understand what makes Arora Hotels special and how you can contribute to that vibe. Tailor your answers to reflect our commitment to exceptional guest service.
✨Tip Number 3
Practice your communication skills! As a Group Coordinator, you'll need to juggle multiple tasks and communicate effectively. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application lands directly in our hands. Plus, it shows us you’re genuinely interested in joining the Arora family!
We think you need these skills to ace Group Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Group Coordinator role. Highlight any relevant customer service experience and hotel knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific experiences that relate to managing group reservations and providing excellent guest service.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about your qualifications.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at RLH
✨Know the Company Inside Out
Before your interview, take some time to research Renaissance London Heathrow and the Arora Group. Understand their values, services, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Group Coordinator, you'll need to demonstrate excellent customer service abilities. Prepare examples from your previous experience where you went above and beyond for a client or resolved a challenging situation. This will highlight your suitability for the role and your commitment to maintaining exemplary guest service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations related to group reservations and guest interactions. Think about potential challenges you might face in this role and prepare your responses. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about career progression within the Arora Group or how they measure success in the Group Coordinator role. This shows that you're not just interested in the job, but also in your future with the company.
