At a Glance
- Tasks: Lead the reception team to deliver exceptional guest experiences and manage hotel operations.
- Company: Join Renaissance London Heathrow, a stylish hotel with amazing runway views.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Other info: Exciting career progression opportunities within the growing Arora group.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and experience in a similar role within a 4-star hotel.
The predicted salary is between 30000 - 40000 £ per year.
About us: With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do: Reception Managers in our stylish hotel ensure the service provided by the reception team is consistently excellent, exceeding guests’ expectations throughout their stay. Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests' needs and brand standards. Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions. Implement sales, marketing and rates policies as defined by the Revenue Manager. Deal with any guest concerns promptly, attentively and efficiently. Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. Coach, train, and support the team to provide consistently high standards, while continually looking to improve. Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures. Manage and oversee all groups and delayed flight arrivals and associated administration.
More about you: Strong leadership and motivational abilities. Excellent attention to detail and drive to maintain high standards. Strong communication, interpersonal and organisational skills. Proven experience of managing, coaching and developing teams. Approachable and positive manner with a “can do” attitude. Ability to use initiative in challenging situations and under pressure. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. A smart and professional appearance. Proven track record in a similar position within a 4-star hotel. Good working knowledge of Opera PMS and Microsoft Office. High standard of English, both written and spoken.
What’s in it for you: Competitive salary. Holiday – 28 days holiday, enhanced after 5 years of service. Free meals on duty. Complimentary on-site parking while on duty. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us: We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Manager employer: RLH - Front Office
Renaissance London Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and numerous perks such as discounted rates for friends and family, employees are encouraged to thrive in their roles. The hotel's commitment to growth ensures ample opportunities for career advancement within the expanding Arora group, making it an ideal workplace for those seeking a rewarding and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in hotel management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've handled challenges in previous roles.
✨Tip Number 3
Research the hotel! Familiarise yourself with Renaissance London Heathrow's services and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Reception Manager role. Highlight your leadership skills and experience in managing teams, as well as any relevant achievements that align with our hotel’s values and standards.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. Remember, we appreciate attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RLH - Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research Renaissance London Heathrow thoroughly. Familiarise yourself with their services, facilities, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Leadership Skills
As a Reception Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can inspire and motivate the front office team to exceed guest expectations.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling difficult situations or guest complaints. Think of specific instances where you’ve turned a negative experience into a positive one. Highlight your ability to stay calm under pressure and your proactive approach to problem-solving.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and growth opportunities. This shows that you're not just interested in the role, but also in how you can contribute to and grow within the hotel.
