At a Glance
- Tasks: Lead the reception team to deliver exceptional guest experiences and manage daily operations.
- Company: Join the stylish Renaissance London Heathrow, perfect for airport travellers.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Other info: Exciting opportunities for career progression and development across our properties.
- Why this job: Be a key player in creating memorable stays and advancing your career in hospitality.
- Qualifications: Strong leadership skills and experience in a similar role within a 4-star hotel.
The predicted salary is between 30000 - 40000 £ per year.
About us
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do
Reception Managers in our stylish hotel ensure the service provided by the reception team is consistently excellent, exceeding guests’ expectations throughout their stay.
- Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
- Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
- Implement sales, marketing and rates policies as defined by the Revenue Manager.
- Deal with any guest concerns promptly, attentively and efficiently.
- Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
- Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
- Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
- Manage and oversee all groups and delayed flight arrivals and associated administration.
More about you
Strong leadership and motivational abilities.
Excellent attention to detail and drive to maintain high standards.
Strong communication, interpersonal and organisational skills.
Proven experience of managing, coaching and developing teams.
Approachable and positive manner with a “can do” attitude.
Ability to use initiative in challenging situations and under pressure.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
A smart and professional appearance.
Proven track record in a similar position within a 4-star hotel.
Good working knowledge of Opera PMS and Microsoft Office.
High standard of English, both written and spoken.
What’s in it for you
Competitive salary.
Holiday – 28 days holiday, enhanced after 5 years of service.
Free meals on duty.
Complimentary on-site parking while on duty.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
Grow with us
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Manager in London employer: RLH - Front Office
Renaissance London Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a range of benefits including discounted rates for friends and family, employees are encouraged to thrive in their roles while enjoying a supportive environment. The hotel's commitment to excellence ensures that Reception Managers can lead a dynamic team, fostering strong relationships and delivering outstanding guest experiences in a prime location.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at places like Renaissance London Heathrow. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Understand their guest service philosophy and think of examples from your past experiences that align with their standards. This will show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership stories! As a Reception Manager, you’ll need to demonstrate how you’ve inspired teams and handled challenges. Get comfortable sharing these anecdotes so you can impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Renaissance London Heathrow.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Reception Manager role. Highlight your leadership skills and experience in managing teams, as these are key to what we’re looking for. Show us how you can meet our guests' needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RLH - Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research Renaissance London Heathrow thoroughly. Familiarise yourself with their services, facilities, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Leadership Skills
As a Reception Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can inspire and motivate the front office team to exceed guest expectations.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest complaints or challenging situations. Think of specific instances where you’ve turned a negative experience into a positive one. Highlight your ability to stay calm under pressure and your proactive approach to problem-solving.
✨Prepare for Role-Play Scenarios
In hospitality interviews, role-play scenarios are common. Practice responding to potential guest interactions or team management situations. This will help you feel more confident and demonstrate your communication skills and ability to think on your feet during the interview.
