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- Tasks: Coordinate safety recalls and customer satisfaction programs while managing multiple projects.
- Company: Join RLE International, a dynamic partner for a leading automotive client in Essex.
- Benefits: Enjoy a competitive rate with potential increases, plus hybrid working options.
- Why this job: Be part of impactful projects that enhance vehicle safety and customer experience.
- Qualifications: Degree in Engineering or related field; experience in vehicle engineering or dealer workshops preferred.
- Other info: This role is inside IR35; apply now if you're ready to make a difference!
The predicted salary is between 60000 - 84000 £ per year.
RLE International is working on behalf of their Essex based Automotive Client, who are currently looking for a Recall Program Coordinator to support and join their expanding team.
Position Description: Recall Program Coordinator
Marketing & Sales Operations
Rate: £29.59 (Via Umbrella PAYE) increasing to £37.25 after 12 weeks under AWR’s – Agency Worker Regulations.
Responsibilities:
- Develop cost effective dealer repair strategies for vehicle concerns.
- Create Dealer Bulletins, Service Instructions and Customer Letters.
- Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
- Work closely with the Office of General Council.
- Work with translations agencies.
- Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
- Liaise with all National Sales Companies in Europe and Global Offices.
- Liaise with client’s parts Supply Chain Management.
- Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
- Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
- Provide Recall status input to various forums, attending and presenting to senior management teams when required.
- Liaise with customer letter mailing agency.
- Ensure departmental processes/records are compliant with current/future audit requirements.
Skills Required:
- Recalls and Service Program Coordinator.
- Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.
- Able to multitask and manage multiple programs effectively.
- Able to work under pressure.
Experience Required:
- Vehicle engineering and / or Dealer Workshop experience.
Experience Preferred:
- Aware of, or with experience of dealer workshop processes.
Education Required:
- Degree in Engineering, dealer workshop repair process. Master Technician trained.
Additional Information:
- INSIDE IR35.
- Location - Dunton – Hybrid working - 3 days in the office.
If you have any of the above knowledge and experience, and are interested in hearing more about the opportunities, please apply now.
Eligibility: Due to working on behalf of our client, unfortunately if you require sponsorship for a visa to work in the UK your application will be automatically declined.
Recall Program Coordinator employer: RLE International
Contact Detail:
RLE International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recall Program Coordinator
✨Tip Number 1
Familiarise yourself with the automotive recall process and relevant regulations. Understanding how recalls are managed and the key players involved will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience in recall management or dealer operations. Engaging with them can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Brush up on your project management skills, as this role requires effective multitasking and managing multiple programs. Consider obtaining a certification or attending workshops that focus on project management methodologies.
✨Tip Number 4
Prepare to discuss your experience with IT tools like Excel, Word, and PowerPoint. Be ready to provide examples of how you've used these tools in previous roles, particularly in data analysis or communication tasks.
We think you need these skills to ace Recall Program Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, recalls, and service programs. Emphasise any vehicle engineering or dealer workshop experience you have, as this is crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Recall Program Coordinator position. Mention specific skills that align with the job description, such as your interpersonal and communication skills, and your ability to manage multiple programs effectively.
Showcase Relevant Skills: Highlight your IT skills, particularly in Excel, Word, and PowerPoint. Provide examples of how you've used these tools in previous roles to support project management or communication efforts.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at RLE International
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Recall Program Coordinator. Familiarise yourself with terms like Field Service Actions, Dealer Bulletins, and the systems mentioned in the job description. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in vehicle engineering or dealer workshop processes. Be ready to provide specific examples of how you've managed similar projects or dealt with recalls in the past. This will demonstrate your capability and relevance for the position.
✨Highlight Communication Skills
Since the role involves liaising with various stakeholders, emphasise your interpersonal and communication skills. Prepare examples of how you've effectively communicated complex information to different audiences, whether it's through presentations or written correspondence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think about potential challenges you might face in this role and how you would address them. This will show your analytical skills and readiness to handle the demands of the job.
