Wholesale Administrator - European Support in Manchester

The RLE INTERNATIONAL Group is one of the world's leading providers in the fields of vehicle development, technology and consulting. On the basis of more than 40 years of development & consulting, we provide innovative and effective solutions for our UK customers in the area of Automotive Engineering. RLE INTERNATIONAL is represented at locations close to its customers in Europe, Asia and USA.

Position Description:

• Rate: £17.46 (via Umbrella PAYE)

Wholesale Administrator - Multi-Market European Support (English & French Speakers)

Be the vital multi-lingual link supporting our European dealer network.

What You'll Be Doing (Think Impact, Not Just Tasks!):

• Being the Go-To Expert: You'll be the first point of contact for queries from dealers, internal teams, and external partners across your assigned markets, using your excellent language skills daily via phone, email, and messaging.
• Navigating Multi-Market Operations: Taking ownership of diverse wholesale tasks specific to our multi-market remit, ensuring smooth operations across different regions.
• Mastering Financial Control: Diving into the core of dealer finance by accurately managing debt control, handling daily collections, and expertly clearing and reconciling payments on our in-house systems.
• Supporting Dealer Flexibility: Processing settlements, clearances, exposures, and handling rewrites on an ad-hoc basis to support dealer financial needs.
• Collaborating Across Teams: Lending your expertise and support to other business centre teams whenever needed.
• Driving Improvement & Knowledge Sharing: Actively contributing to projects like Global Optimisation, assisting with knowledge transfer documentation, providing training support, and conducting quality checks.
• Tackling Projects: Getting involved in assigned projects aimed at enhancing our service proposition to the dealer network.
• Being a Team Player: Stepping in to support your colleagues by learning and covering all tasks for all markets, especially during periods of absence.
• Contributing Ad Hoc: Taking on additional reporting and assignments as required to support the team and ongoing initiatives.

What You'll Bring (Your Skills & Experience):

• Language Powerhouse: Excellent verbal and written business-level language skills in English and French. Skills in one of the other required Business languages is a plus (Italian or Spanish).
• Customer Champion: A genuinely positive and proactive approach to providing outstanding customer/dealer service.
• Reliable & Efficient: Confidence in managing your workload and meeting deadlines with minimal supervision.
• Eager Learner: A proven ability to quickly acquire and apply new knowledge and skills.
• Collaborative Communicator: Excellent interpersonal skills and the ability to communicate clearly and effectively.
• Resilient Team Player: A strong focus on delivering results and showing resilience and adaptability.
• Flexible & Adaptable: Comfortable working in an ever-changing environment where priorities may shift.
• Customer Advocate: A clear understanding of what the fair treatment of customers means.

Experience Required:

You'll be part of a supportive and dynamic team environment within FCE Bank plc, an organisation committed to providing a working environment that meets both business and individual needs.

Learning & Development: Mandatory Banking, Compliance, and Fair Treatment of Customers training will be provided.

Growth Potential: This role offers the potential to rotate into other roles of the same grade within the MBC.

Additional Information:

• INSIDE IR35
• Hybrid Working: This position is based in Manchester City Centre, offering a hybrid working model.
• European Focus: You'll sometimes be required to work on UK bank holidays that are not bank holidays in Europe.
• Training: Training will be provided during the first few weeks.
• Eligibility: Sponsorship is not offered on this role, and you must have the right to work in the UK.