At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, and chats in a dynamic contact centre.
- Company: Join RLE INTERNATIONAL, a leader in automotive engineering with a global presence.
- Benefits: Earn £17.46 per hour, enjoy hybrid work, and develop your skills.
- Other info: Flexible hours, supportive team, and opportunities for growth await you!
- Why this job: Be the voice of our brand and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The RLE INTERNATIONAL Group is one of the world's leading providers in the fields of vehicle development, technology and consulting. On the basis of more than 40 years of development & consulting, we provide innovative and effective solutions for our UK customers in the area of Automotive Engineering. RLE INTERNATIONAL is represented at locations close to its customers in Europe, Asia and USA.
Position Overview: As a Customer Support Expert in our contact centre, you will be the first point of contact for our Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.
Position Responsibilities:
- Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
- Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
- Achieve business targets by efficiently managing call volume and resolving customer issues effectively.
- Maintain accurate and up-to-date customer account records.
- Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.
- Provide settlement quotes.
- Assist customers with financial health and loss recovery enquiries.
- Support customers through the end-of-contract process.
- Address and resolve customer dissatisfaction issues.
- Provide support to customers dealing with bereavement.
- Offer technical support for Ford Pass / Account Manager Online.
- Perform account administration tasks, such as name/address changes and sending letters/emails.
Skills Required:
- Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.
- Commit to ensuring customers receive the best possible outcome for their individual circumstances.
- Foster a positive customer experience that encourages customers to recommend Ford Credit.
- Embrace a positive attitude toward change, including business transformation, new technology, and systems.
- Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.
- Maintain a focus on achieving personal and team objectives by delivering results.
- Demonstrate resilience and adaptability in a fast-paced contact centre environment.
- Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.
- Exhibit confident IT skills and the ability to learn and use a range of systems and applications after training.
- Demonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training.
- Willingness to cross-cover within the business centre to support other teams as needed to maintain overall service quality.
Experience Required: Desirable: Previous experience working in a customer contact centre environment.
Additional Information: Mon-Fri 9:00 am - 5:15 pm - Hybrid. Eligibility: Sponsorship is not offered on this role and you must have the right to work in the UK.
Customer Support Specialist in Manchester employer: RLE International
At RLE INTERNATIONAL Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values innovation and collaboration. As a Customer Support Specialist, you will benefit from a supportive environment that encourages personal growth and development, alongside competitive pay and a hybrid working model that promotes work-life balance. Join us in our UK location to be part of a team that is dedicated to delivering outstanding customer service in the automotive engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Manchester
✨Tip Number 1
Get to know the company! Research RLE INTERNATIONAL and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries over the phone, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace Customer Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to showcase any experience you have in handling customer queries effectively.
Be Personable and Positive:We love candidates who can bring a positive attitude to the table! Make sure your application reflects your friendly nature and willingness to help others. Share examples of how you've gone above and beyond for customers in the past.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at RLE International
✨Know the Company Inside Out
Before your interview, take some time to research RLE INTERNATIONAL. Understand their services, values, and recent developments in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Support Specialist, your ability to handle customer enquiries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but understanding them fully before responding. You can even paraphrase the question back to the interviewer to confirm your understanding, which shows that you value clear communication.
✨Prepare for Role-Play Scenarios
Interviews for customer support roles often include role-play scenarios to assess your problem-solving abilities. Practice handling common customer issues or complaints, focusing on maintaining a positive attitude and finding effective solutions. This will help you feel more confident during the actual interview.
