At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, and chats in a dynamic contact centre.
- Company: Join RLE INTERNATIONAL, a leader in automotive engineering with a global presence.
- Benefits: Competitive pay, hybrid work model, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and achieving goals.
- Why this job: Be the voice of support, making a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The RLE INTERNATIONAL Group is one of the world's leading providers in the fields of vehicle development, technology and consulting. On the basis of more than 40 years of development & consulting, we provide innovative and effective solutions for our UK customers in the area of Automotive Engineering. RLE INTERNATIONAL is represented at locations close to its customers in Europe, Asia and USA.
As a Customer Support Expert in our contact centre, you will be the first point of contact for our Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.
Position Responsibilities:
- Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
- Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
- Achieve business targets by efficiently managing call volume and resolving customer issues effectively.
- Maintain accurate and up-to-date customer account records.
- Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.
- Provide settlement quotes.
- Assist customers with financial health and loss recovery enquiries.
- Support customers through the end-of-contract process.
- Address and resolve customer dissatisfaction issues.
- Provide support to customers dealing with bereavement.
- Offer technical support for Ford Pass / Account Manager Online.
- Perform account administration tasks, such as name/address changes and sending letters/emails.
Qualifications and Skills:
- Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.
- Commit to ensuring customers receive the best possible outcome for their individual circumstances.
- Foster a positive customer experience that encourages customers to recommend Ford Credit.
- Embrace a positive attitude toward change, including business transformation, new technology, and systems.
- Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.
- Maintain a focus on achieving personal and team objectives by delivering results.
- Demonstrate resilience and adaptability in a fast-paced contact centre environment.
- Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.
- Exhibit confident IT skills and the ability to learn and use a range of systems and applications after training.
- Demonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training.
- Willingness to cross-cover within the business centre to support other teams as needed to maintain overall service quality.
Experience Required:
- Desirable: Previous experience working in a customer contact centre environment.
Additional Information:
- Mon-Fri 9:00 am - 5:15 pm - Hybrid.
Eligibility:
- Sponsorship is not offered on this role and you must have the right to work in the UK.
Locations
Customer Support Specialist in Cheshire, Warrington employer: RLE International
At RLE INTERNATIONAL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values innovation and collaboration. As a Customer Support Specialist, you will benefit from comprehensive training and development opportunities, ensuring your growth within the automotive engineering sector. Our supportive environment, combined with competitive pay and a commitment to employee well-being, makes RLE INTERNATIONAL a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Cheshire, Warrington
✨Tip Number 1
Get to know the company! Research RLE INTERNATIONAL and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Specialist in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your relevant experience and skills that match the job description, like your ability to handle customer enquiries and provide exceptional service.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and don’t forget to showcase any experience you have in a contact centre environment.
Be Personable and Positive:We love candidates who can bring a positive attitude to the team! In your application, let your personality shine through. Share examples of how you've created positive customer experiences in the past, as this will resonate well with us.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're genuinely interested in joining our team!
How to prepare for a job interview at RLE International
✨Know the Company Inside Out
Before your interview, take some time to research RLE INTERNATIONAL. Understand their services, values, and recent projects in automotive engineering. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues effectively or turned a negative experience into a positive one. This will demonstrate your ability to handle customer enquiries with care and professionalism.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This skill is crucial for a Customer Support Specialist, as it shows you can understand and address customer needs effectively.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during your interview. Prepare to handle common customer queries or complaints. This will not only showcase your problem-solving skills but also your ability to remain calm and professional under pressure.
