At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, and chats in a dynamic contact centre.
- Company: Join RLE INTERNATIONAL, a leader in automotive engineering with a global presence.
- Benefits: Competitive pay of £17.46, hybrid work model, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and achieving goals.
- Why this job: Be the voice that makes a difference for customers and enhance their experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The RLE INTERNATIONAL Group is one of the world's leading providers in the fields of vehicle development, technology and consulting. On the basis of more than 40 years of development & consulting, we provide innovative and effective solutions for our UK customers in the area of Automotive Engineering. RLE INTERNATIONAL is represented at locations close to its customers in Europe, Asia and USA.
As a Customer Support Expert in our contact centre, you will be the first point of contact for our Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.
Position Responsibilities:
- Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
- Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
- Achieve business targets by efficiently managing call volume and resolving customer issues effectively.
- Maintain accurate and up-to-date customer account records.
- Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.
- Provide settlement quotes.
- Assist customers with financial health and loss recovery enquiries.
- Support customers through the end-of-contract process.
- Address and resolve customer dissatisfaction issues.
- Provide support to customers dealing with bereavement.
- Offer technical support for Ford Pass / Account Manager Online.
- Perform account administration tasks, such as name/address changes and sending letters/emails.
Qualifications and Skills:
- Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.
- Commit to ensuring customers receive the best possible outcome for their individual circumstances.
- Foster a positive customer experience that encourages customers to recommend Ford Credit.
- Embrace a positive attitude toward change, including business transformation, new technology, and systems.
- Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.
- Maintain a focus on achieving personal and team objectives by delivering results.
- Demonstrate resilience and adaptability in a fast-paced contact centre environment.
- Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.
- Exhibit confident IT skills and the ability to learn and use a range of systems and applications after training.
- Demonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training.
- Willingness to cross-cover within the business centre to support other teams as needed to maintain overall service quality.
Experience Required:
- Desirable: Previous experience working in a customer contact centre environment.
Additional Information:
- Mon-Fri 9:00 am - 5:15 pm - Hybrid.
Eligibility:
- Sponsorship is not offered on this role and you must have the right to work in the UK.
Customer Support Specialist in Bolton employer: RLE International
At RLE INTERNATIONAL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values innovation and collaboration. Our Customer Support Specialists enjoy competitive pay, comprehensive training, and opportunities for personal growth within the automotive engineering sector, all while working in a supportive environment that prioritises customer satisfaction and employee well-being. With a focus on professional development and a commitment to excellence, RLE INTERNATIONAL is the ideal place for those seeking a meaningful career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Bolton
✨Tip Number 1
Get to know the company inside out! Research RLE INTERNATIONAL and understand their values, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer dissatisfaction effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Specialist in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and don’t shy away from showcasing your ability to handle enquiries effectively.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share examples of how you've resolved customer issues in the past. This will show us that you’re not just about providing service, but also about creating positive outcomes for customers.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at RLE International
✨Know the Company Inside Out
Before your interview, take some time to research RLE INTERNATIONAL. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. Be ready to discuss these scenarios during the interview.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This is crucial for a Customer Support Specialist role, as it reflects how you would interact with customers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle a customer query. Practice common customer service situations beforehand so you can showcase your problem-solving skills and ability to remain calm under pressure.
