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- Tasks: Lead onboarding and success journeys for social care providers using our innovative platform.
- Company: Join Quality Compliance Systems, part of RLDatix, dedicated to improving care standards.
- Benefits: Enjoy private health insurance, wellness support, and loyalty awards for long service.
- Why this job: Make a real difference in social care while developing your leadership skills.
- Qualifications: Experience in Customer Success or Onboarding in a SaaS environment is essential.
- Other info: Flexible hybrid work model with a focus on employee wellness and growth.
The predicted salary is between 36000 - 60000 £ per year.
Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high-quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most.
We’re searching for a Stockley Park-based Customer Success Manager to join our Customer Success & Onboarding team, so that we can help social care providers adopt our platform quickly, achieve measurable value, and remain long-term partners. The Customer Success Manager will lead the end-to-end onboarding and success journey, ensuring seamless implementation, strong engagement, and clear outcomes for customers delivering care across all social care settings.
How You’ll Spend Your Time
- Own and optimise the full onboarding journey from contract signature to go-live, ensuring fast, smooth, and high-quality implementation.
- Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self-serve documentation.
- Drive early adoption with success plans, milestone tracking, and measurable value metrics.
- Lead and grow a high-performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention.
- Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management.
- Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities.
What Kind of Things We’re Most Interested in You Having
- Proven leadership in Customer Success or Onboarding within a non-enterprise customer-focused SaaS environment (ideally owner-operator customers).
- Deep experience driving product adoption and measurable customer value.
- Ability to build and optimise customer-facing processes at scale.
- Excellent relationship-building skills with stakeholders at all levels.
- Data-driven, organised, and great at prioritising.
- Empathetic and customer-obsessed, with a passion for improving outcomes in social care.
- Ability to commute to Stockley Park 1-2 days a week.
- Collaborative, resilient, and solutions-focused.
By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.
Customer Success Lead in Uxbridge employer: RLDatix
Contact Detail:
RLDatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Customer Success Lead role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to social care. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven product adoption and improved customer outcomes in previous roles. Numbers and metrics can really make your achievements stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to improve care standards.
We think you need these skills to ace Customer Success Lead in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success or Onboarding. We want to see how your skills align with our mission to improve social care outcomes!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven product adoption and created measurable value in previous roles. We love seeing data-driven results!
Be Personable: Remember, we’re all about building relationships! Use a friendly tone in your application to show us your empathetic and customer-obsessed nature. Let your personality shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at RLDatix
✨Know the Company Inside Out
Before your interview, make sure you research Quality Compliance Systems (QCS) thoroughly. Understand their mission, values, and the specific solutions they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Success Lead, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams or projects in the past, particularly in customer success or onboarding. Highlight any measurable outcomes that resulted from your leadership.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive product adoption. Think of specific situations where you had to overcome challenges in customer engagement or implementation, and be ready to discuss your approach and the results.
✨Emphasise Your Data-Driven Approach
Since the role requires a data-driven mindset, be prepared to discuss how you've used data to inform decisions in previous roles. Bring examples of how you've tracked customer health scores or developed success plans based on metrics, as this will resonate well with the interviewers.
