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- Tasks: Engage with customers to onboard and drive adoption of healthcare solutions.
- Company: RLDatix enhances healthcare delivery through data-driven insights and a collaborative culture.
- Benefits: Enjoy flexible work, health insurance, paid time off, and a supportive environment.
- Why this job: Make a real impact in healthcare while building relationships and driving customer success.
- Qualifications: 3–5+ years in Customer Success or Account Management, with strong communication skills.
- Other info: Join a diverse team committed to inclusion and employee wellness.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Specialist | Customer Success | UK&I | Remote
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we\’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
We’re searching for a UK&I-based Customer Success Specialist to join our Customer Success team, so that we can ensure our clients maximize the value of RLDatix’s solutions. The Customer Success Specialist will partner closely with customers to drive adoption, engagement, and satisfaction, ultimately supporting safer and more efficient healthcare delivery.
How You’ll Spend Your Time
- Engage directly with customers to onboard, train, and drive adoption of RLDatix solutions.
- Track and manage customer health, sentiment, and usage to ensure long-term success.
- Communicate product updates, best practices, and thought leadership to clients.
- Build and maintain trusted relationships with healthcare leaders to align with their goals.
- Partner with Sales, Support, Services, and Product teams to deliver seamless customer experiences.
What Kind of Things We’re Most Interested in You Having
- 3–5+ years of experience in Customer Success, Account Management, or SaaS leadership.
- Proven success in driving adoption, satisfaction, and renewals within enterprise or midmarket clients.
- Strong knowledge of customer success practices, change management, and usage strategies.
- Excellent communication and relationship-building skills with the ability to influence stakeholders.
- Analytical mindset with the ability to use data to identify insights and opportunities.
- Proficiency in Customer Success platforms, CRM systems, and productivity tools (Excel, PowerPoint, Word).
- Sincere passion for improving healthcare and enabling safer patient outcomes.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.
RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.
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Temporary Staffing - Customer Success Specialist (NHS experience required) employer: RLDatix
Contact Detail:
RLDatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Staffing - Customer Success Specialist (NHS experience required)
✨Tip Number 1
Make sure to highlight your NHS experience during any conversations or interviews. This is a key requirement for the role, and demonstrating your understanding of the healthcare environment will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with RLDatix's products and services before applying. Understanding their Healthcare Operations Platform and how it benefits clients will allow you to engage more effectively with the team and show your genuine interest in the company.
✨Tip Number 3
Network with current or former employees of RLDatix on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare specific examples of how you've driven customer success in previous roles. Being able to discuss your achievements in adoption, satisfaction, and renewals will demonstrate your capability and fit for the position.
We think you need these skills to ace Temporary Staffing - Customer Success Specialist (NHS experience required)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your NHS experience in your CV and cover letter. Detail specific roles and responsibilities that align with the Customer Success Specialist position, showcasing how your background can contribute to improving healthcare delivery.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully engaged with clients or stakeholders in the past. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Demonstrate Analytical Mindset: Include instances where you've used data to drive decisions or improve customer satisfaction. This could be through metrics you've tracked or insights you've derived from customer interactions, showing your analytical skills are a strong fit for the role.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the posting, such as 'customer success practices' and 'relationship-building skills', to ensure your application stands out to recruiters.
How to prepare for a job interview at RLDatix
✨Showcase Your NHS Experience
Make sure to highlight your experience within the NHS during the interview. Discuss specific examples of how you've driven customer success in a healthcare setting, as this will resonate well with the interviewers.
✨Demonstrate Analytical Skills
Prepare to discuss how you've used data to drive insights and improve customer satisfaction in previous roles. Be ready to share specific metrics or outcomes that showcase your analytical mindset.
✨Build Rapport with Interviewers
Since relationship-building is key in this role, practice engaging with your interviewers. Use active listening and ask thoughtful questions to demonstrate your communication skills and genuine interest in their work.
✨Familiarise Yourself with RLDatix Solutions
Research RLDatix's products and services before the interview. Understanding their solutions will allow you to speak confidently about how you can help customers adopt and engage with these tools effectively.
