Customer Operations Administrator in Richmond

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK&I-based Customer Operations Administrator to join our Customer Operations team, so that we can strengthen customer-facing operations, improve internal coordination, and enhance overall customer experience across the UK&I region. The Customer Operations Administrator will act as a central coordination point across onboarding, communications, events, reporting, and administrative support to help healthcare organisations gain maximum value from RLDatix solutions and ensure efficiency, clarity, and consistency in our customer-facing operations.

How You’ll Spend Your Time

• Coordinating customer onboarding schedules, documentation and internal alignment to ensure smooth and timely go‑lives.
• Liaising with customers and internal teams in order to streamline support interactions and maintain high‑quality communications.
• Developing and maintaining training materials, guides and documentation to support customer learning and engagement.
• Analysing customer usage, satisfaction and feedback data in order to surface insights, themes and clear reporting outputs.
• Organising logistics for meetings, workshops and events to deliver well‑run sessions (venues, travel, agendas, attendees, follow‑ups).

What Kind of Things We’re Most Interested in You Having

• Experience in administrative, customer operations, customer support, or coordination roles engaging directly with customers.
• Proven success in managing stakeholder communications and event or workshop logistics with professionalism and clarity.
• In‑depth knowledge on how to organise information, create/maintain documentation, and work with Excel to summarise data and trends.
• Ability to commute to our London office ~2 days a week.
• Sincere interest in healthcare, customer experience, and operational excellence.
• A knack for working collaboratively within a fast‑moving, cross‑functional environment (Customer Success, Services, Support, Sales, Marketing, Product).

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.