VP, Commercial Operations in London

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for a Hybrid VP, Commercial Operations to join our UKI Commercial team, so that we can drive revenue growth, operational efficiency and cross-functional alignment across the UKI business. The VP, Commercial Operations will lead and optimise end-to-end commercial operations across sales, marketing, customer success, pricing, finance and business operations, reporting to Paul Sanders, to help shape and execute go-to-market strategy and enable teams to deliver consistent, measurable outcomes.

How You'll Spend Your Time

• Developing and leading the commercial operations strategy in alignment with UKI business objectives and growth priorities, whilst advising the UKI leadership team on commercial performance, revenue opportunities and market trends.
• Leading sales operations, territory planning, forecasting and CRM strategy in order to improve pipeline visibility, discipline and deal conversion across the UKI commercial organisation.
• Driving commercial governance across win room, deal desk, renewals and pricing processes to ensure clear decision rights, consistent standards and disciplined, value-based decision-making.
• Supporting UKI renewals and escalations in partnership with customer-facing NHS teams and framework providers, in order to ensure timely resolution and strong customer retention outcomes.
• Building, leading and developing a high-performing commercial operations team to foster collaboration, innovation, operational discipline and measurable contribution to UKI revenue growth.

What Kind of Things We're Most Interested in You Having

• 10+ years of experience in commercial operations, revenue operations, finance or related functions, with at least 5 years in a senior leadership role.
• Proven success in driving revenue growth and operational excellence in a complex, fast-paced environment.
• In-depth knowledge on how to build and lead high-performing commercial teams in complex, matrixed organisations, translating analytical insight into business strategy.
• Experience with CRM platforms such as Salesforce, business intelligence tools and sales enablement technologies, alongside exceptional leadership, communication and influencing skills.
• A Chartered or other Accountant qualification, with experience in healthcare and SaaS environments and an MBA or advanced degree preferred.
• Sincere interest in making a positive change in healthcare and a knack for working collaboratively within a global, matrixed environment.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process.

If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.