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- Tasks: Lead a team to deliver top-notch IT support and improve service desk operations.
- Company: Join RLDatix, a mission-driven healthcare tech company making a global impact.
- Benefits: Enjoy private health insurance, wellness support, and rewards for long service.
- Why this job: Make a difference in healthcare while developing your leadership skills.
- Qualifications: 1-2 years of IT support leadership experience and a passion for healthcare technology.
- Other info: Hybrid work model with a focus on employee wellness and career growth.
The predicted salary is between 36000 - 60000 £ per year.
RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
We're searching for a UK-based Team Lead – Service Desk to join our Corporate Systems team, so that we can deliver exceptional end-user support and operational efficiency across the UK & Ireland, with potential global scope. The Team Lead will manage and mentor a small team while providing hands-on technical support and driving process improvements to ensure high service standards and compliance in a mission-driven healthcare company.
How You'll Spend Your Time:
- Lead and mentor a team of two technicians to ensure SLA compliance and operational consistency.
- Manage service desk operations including L1/L2 support, queue management, and escalation handling.
- Provide hands-on troubleshooting for Windows/macOS environments, MDM solutions, and identity management.
- Oversee hardware lifecycle and asset management for UK & Ireland.
- Collaborate with vendors and internal teams to optimise workflows and support cross-functional projects.
- Implement automation and scripting (PowerShell/Bash) to improve efficiency and reduce manual tasks.
- Ensure compliance with GDPR, SOC2, ISO27001, and Cyber Essentials Plus standards.
What Kind of Things We're Most Interested in You Having:
- 1–2 years of leadership experience in IT support or service desk roles within SaaS or multi-product environments.
- Proven success in managing service desk operations and improving workflows.
- In-depth knowledge of Windows, macOS, MDM (Intune/Jamf), Azure AD/Entra ID, and networking fundamentals.
- Ability to commute to Richmond office at least 3 days per week.
- Sincere interest in healthcare technology and operational excellence.
- A knack for working collaboratively in a fast-paced, compliance-driven environment.
- Experience in project work, vendor management, and asset lifecycle.
By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Programme (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.
Team Lead - Service Desk in London employer: RLDatix
Contact Detail:
RLDatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead - Service Desk in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare tech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and leadership experience. Be ready to share specific examples of how you've improved service desk operations or mentored team members in the past.
✨Tip Number 3
Don’t forget to showcase your passion for healthcare technology! Employers love candidates who are genuinely interested in making a difference in the industry, so let that enthusiasm shine through in your conversations.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to improve health and care everywhere.
We think you need these skills to ace Team Lead - Service Desk in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your leadership experience and technical skills that match what we're looking for in a Team Lead – Service Desk.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about healthcare technology. Share specific examples of how you've improved service desk operations or mentored team members in the past.
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with Windows, macOS, and MDM solutions. We want to see how you’ve tackled technical challenges and driven process improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at RLDatix
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, macOS, and MDM solutions like Intune or Jamf. Be ready to discuss troubleshooting scenarios and how you've handled them in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or mentored others in previous roles. Highlight any specific achievements in improving service desk operations or workflows, as this will resonate well with their focus on operational efficiency.
✨Understand Compliance Standards
Familiarise yourself with GDPR, SOC2, ISO27001, and Cyber Essentials Plus standards. Be prepared to discuss how you’ve ensured compliance in your previous roles, as this is crucial for a mission-driven healthcare company.
✨Demonstrate Your Passion for Healthcare Tech
Express your genuine interest in healthcare technology and how it can improve patient care. Share any relevant experiences or projects that showcase your commitment to operational excellence in this field.
