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For Companies At a Glance
- Tasks: Lead complex healthcare projects and ensure exceptional customer outcomes.
- Company: Join RLDatix, a global leader in healthcare solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your project management skills.
- Qualifications: 5+ years in project management with strong stakeholder engagement experience.
- Other info: Collaborative environment with a focus on mentorship and career advancement.
The predicted salary is between 48000 - 72000 £ per year.
RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
We're searching for a UK-based Senior Project Manager to join our Professional Services team, so that we can successfully deliver complex, high-value customer implementations and ensure exceptional customer outcomes. The Senior Project Manager will lead end-to-end delivery of customer projects, acting as the primary point of accountability for delivery success, customer satisfaction, governance, and commercial performance, in order to deliver measurable value for both our customers and RLDatix.
How You’ll Spend Your Time
- Leading end-to-end delivery of complex, customer facing implementation projects using our project management methodology to ensure delivery to time, cost, quality, and customer experience standards.
- Partnering with senior customer stakeholders to build trusted relationships, manage expectations, and maintain confidence in delivery outcomes.
- Establishing and running project governance (Steering Groups, project boards, delivery forums) in order to provide clarity, control, and effective decision-making.
- Managing risks, issues, dependencies, and change control to protect delivery outcomes, customer experience, and commercial performance.
- Owning project financials including budgets, forecasting, margin protection, revenue recognition inputs, and accurate project reporting.
- Developing and tracking benefits realisation plans with customers to ensure agreed outcomes are achieved and value is validated post-implementation.
- Providing accurate, insightful reporting on project health and performance, implementing recovery ("go-to-green") plans where required.
- Collaborating cross-functionally with Product, Sales, Customer Success, Pre-Sales, Support, Finance, R&D, IT, and Technical teams to ensure joined-up customer delivery.
- Providing matrix leadership, mentoring, and coaching to project team members and Services colleagues to raise delivery capability and consistency across the organisation.
What Kind of Things We’re Most Interested in You Having
- 5+ years' experience delivering complex, customer facing projects within a software, SaaS, or technical delivery environment.
- Proven success managing senior and executive-level customer stakeholders, including escalation and decision-making in complex delivery scenarios.
- Strong experience working within structured delivery frameworks and PMO governance models.
- In-depth knowledge of end-to-end project delivery, including mobilisation, governance, risk management, financial control, and benefits realisation.
- Ability to balance customer outcomes with commercial, operational, and risk considerations.
- Experience in healthcare, governance, risk, or compliance software environments (desirable, not essential).
- Excellent executive communication and influencing skills, with the credibility to operate confidently at C-suite level.
- A calm, resilient, and adaptable approach, with strong judgement and decision-making capability under pressure.
- A collaborative leadership style, leading through influence rather than line management.
Senior Project Manager in London employer: RLDatix
Contact Detail:
RLDatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to project management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your expertise during interviews by discussing specific projects you've managed. Highlight how you’ve navigated challenges and delivered results, especially in customer-facing roles. This will demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining TeamRLD and making a difference in healthcare.
We think you need these skills to ace Senior Project Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Project Manager role. Highlight your experience with complex, customer-facing projects and any relevant software or SaaS environments you've worked in. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about healthcare and how your project management experience can help us deliver exceptional outcomes. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your past projects, focus on the results you achieved. Did you improve customer satisfaction? Meet tight deadlines? Quantify your successes to give us a clear picture of your impact. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join TeamRLD!
How to prepare for a job interview at RLDatix
✨Know Your Project Management Methodologies
Make sure you brush up on the project management methodologies relevant to the role. Be ready to discuss how you've successfully delivered complex projects in the past, using specific frameworks. This will show that you understand the structured delivery frameworks and PMO governance models they value.
✨Build Rapport with Stakeholders
Since you'll be managing senior customer stakeholders, practice how to build trust and manage expectations. Think of examples where you've successfully navigated complex delivery scenarios and maintained confidence among stakeholders. This will demonstrate your ability to influence at the C-suite level.
✨Prepare for Financial Discussions
Get comfortable discussing project financials, including budgets and forecasting. Be ready to share your experience in margin protection and revenue recognition. This shows that you can balance customer outcomes with commercial considerations, which is crucial for this role.
✨Showcase Your Collaborative Leadership Style
Highlight your collaborative leadership style during the interview. Prepare examples of how you've mentored or coached team members to improve delivery capability. This will resonate well, as they are looking for someone who leads through influence rather than direct management.
