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- Tasks: Build relationships with NHS clients and drive product adoption for better healthcare outcomes.
- Company: Join RLDatix, a global leader in healthcare solutions with over 10,000 trusted organisations.
- Benefits: Remote work, competitive salary, and the chance to make a real difference in healthcare.
- Why this job: Be part of a mission to improve patient care and support healthcare providers every day.
- Qualifications: Experience in Customer Success or Account Management, preferably within the NHS or healthcare sector.
- Other info: Collaborative team environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a UK&I-based Customer Success Manager to join our Customer Success Enterprise team, so that we can ensure our NHS customers maximise value from RLDatix’s solutions. The Customer Success Manager will build trusted client relationships, drive product adoption, and support renewals to help healthcare organisations deliver safer care and achieve their strategic goals.
How You’ll Spend Your Time
- Build and maintain trusted, long-term relationships with NHS clients to ensure satisfaction and retention.
- Support onboarding and guide clients through a smooth transition from implementation to customer success.
- Drive adoption of RLDatix solutions by communicating product updates, sharing best practices, and promoting thought leadership events.
- Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks.
- Partner across Sales, Product, Support, and Services to align on customer needs and outcomes.
- Contribute to renewals by monitoring subscription usage, managing escalations, and supporting account growth opportunities.
What Kind of Things We’re Most Interested in You Having
- Experience in Customer Success, Sales, Account Management, or another similar role.
- Product knowledge of Optima or another similar workforce planning/rostering tool.
- Experience working with or for the NHS, or generally within the healthcare sector.
- Understanding of customer engagement, driving adoption, and improving satisfaction or NPS scores.
- Ability to support stakeholders through process or platform transitions.
- Strong ability to analyse data and translate insights into actionable strategies.
- A collaborative and professional work style with the ability to manage even challenging client situations effectively.
- Genuine interest in improving healthcare outcomes through technology.
Customer Success Manager - 12-month FTC - NHS in London employer: RLDatix
Contact Detail:
RLDatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - 12-month FTC - NHS in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RLDatix on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research RLDatix’s solutions and think about how your experience aligns with their mission in healthcare. Show them you’re not just another candidate, but someone who genuinely cares about improving patient care.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and driven product adoption in previous roles. This will help you stand out as a Customer Success Manager who can make a real impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Customer Success Manager - 12-month FTC - NHS in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, especially within the NHS or healthcare sector, to show us you understand our mission.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that illustrate how you've built relationships, driven product adoption, or improved customer satisfaction. We want to see how you can make a difference!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is genuinely interested in improving healthcare outcomes, so share your passion for the industry and why you want to join our team at RLDatix.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at RLDatix
✨Know Your NHS Stuff
Make sure you brush up on your knowledge of the NHS and its operations. Understand the challenges they face and how RLDatix's solutions can help. This will show your genuine interest in improving healthcare outcomes and make you stand out as a candidate.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to build trusted relationships, drive product adoption, and improve customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Data is Your Friend
Be ready to discuss how you've used data to drive customer success in previous roles. Think about specific metrics you've monitored, trends you've identified, and how you've translated insights into actionable strategies. This will show your analytical skills and understanding of customer engagement.
✨Collaborative Mindset
Emphasise your ability to work collaboratively across teams. Prepare to discuss how you've partnered with sales, product, or support teams in the past to align on customer needs. Highlighting your teamwork skills will demonstrate that you're a good fit for the collaborative culture at RLDatix.