RLDatix in the United Kingdom is seeking a Customer Support Team Lead to guide and grow the customer support analysts, manage cases, and ensure timely resolution with a focus on quality and customer success.
You’ll coach the team on troubleshooting, case ownership, documentation, prioritization, and escalation decisions, while promoting the use of AI-enabled tools and standardized processes to improve efficiency and compliance. This role supports a fast-paced, customer-centric environment.
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Customer Support Team Lead: Coach, Resolve, Improve employer: RLDatix
At RLDatix, we are dedicated to transforming healthcare delivery and ensuring that every patient receives the highest quality of care. As an Account Executive based in London, you will be part of a dynamic team that values collaboration, employee wellness, and professional growth, offering benefits such as private health insurance and an Employee Assistance Program. Join us in making a meaningful impact in the healthcare sector while enjoying a supportive work culture that prioritises your success and well-being.
