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For Companies At a Glance
- Tasks: Build relationships with NHS clients and drive product adoption for better healthcare outcomes.
- Company: Join RLDatix, a global leader in healthcare solutions with over 10,000 trusted organisations.
- Benefits: Remote work, competitive salary, and the chance to make a real difference in healthcare.
- Why this job: Be part of a mission to improve patient care and support healthcare providers every day.
- Qualifications: Experience in Customer Success or Account Management, ideally within the NHS.
- Other info: Collaborative environment with opportunities for professional growth and impactful work.
The predicted salary is between 36000 - 60000 £ per year.
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a UK&I-based Customer Success Manager to join our Customer Success Enterprise team, so that we can ensure our NHS customers maximise value from RLDatix’s solutions. The Customer Success Manager will build trusted client relationships, drive product adoption, and support renewals to help healthcare organisations deliver safer care and achieve their strategic goals.
How You’ll Spend Your Time
- Build and maintain trusted, long-term relationships with NHS clients to ensure satisfaction and retention.
- Support onboarding and guide clients through a smooth transition from implementation to customer success.
- Drive adoption of RLDatix solutions by communicating product updates, sharing best practices, and promoting thought leadership events.
- Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks.
- Partner across Sales, Product, Support, and Services to align on customer needs and outcomes.
- Contribute to renewals by monitoring subscription usage, managing escalations, and supporting account growth opportunities.
What Kind of Things We’re Most Interested in You Having
- Experience in Customer Success, Sales, or Account Management.
- Experience working with or for the NHS - a solid understanding of how the NHS operates will be valuable.
- Understanding of customer engagement, driving adoption, and improving satisfaction or NPS scores.
- Ability to support stakeholders through process or platform transitions.
- Strong ability to analyse data and translate insights into actionable strategies.
- A collaborative and professional work style with the ability to manage even challenging client situations effectively.
- Genuine interest in improving healthcare outcomes through technology.
Customer Success Manager - NHS employer: RLDatix
Contact Detail:
RLDatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - NHS
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RLDatix on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research RLDatix’s solutions and how they impact the NHS. Being able to discuss specific examples will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your customer success skills! Think of real-life scenarios where you’ve built relationships or driven product adoption. Use these stories to demonstrate how you can help NHS clients maximise value from RLDatix’s solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining TeamRLD and making a difference in healthcare.
We think you need these skills to ace Customer Success Manager - NHS
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with the NHS and how it aligns with our mission at RLDatix. We want to see how you can help us improve healthcare outcomes!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you've built relationships, driven product adoption, or improved customer satisfaction. We love seeing real-life applications of your expertise.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also genuinely passionate about making a difference in healthcare. Share your motivations and what excites you about this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at RLDatix
✨Know Your NHS Inside Out
Make sure you brush up on how the NHS operates. Understanding their structure, challenges, and goals will help you connect with your interviewers. They’ll appreciate your knowledge and it’ll show that you’re genuinely interested in making a difference in healthcare.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully driven product adoption or improved customer satisfaction. Use metrics to back up your claims, as numbers speak volumes. This will demonstrate your ability to deliver results in a similar role.
✨Be Ready to Discuss Data Insights
Since analysing data is key for this role, come prepared to discuss how you've used data to inform your strategies in previous positions. Think about trends you've identified and how you acted on them to improve customer engagement or satisfaction.
✨Emphasise Collaboration
This role requires working closely with various teams. Be ready to share examples of how you've collaborated with sales, product, or support teams in the past. Highlight your ability to manage challenging situations while keeping everyone aligned towards common goals.
