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For Companies At a Glance
- Tasks: Provide top-notch support to customers and resolve their web application issues.
- Company: Join RLDatix, a leader in healthcare solutions with a global impact.
- Benefits: Enjoy flexible working, health benefits, and a supportive work environment.
- Why this job: Make a difference in healthcare while developing your customer support skills.
- Qualifications: Entry-level experience in customer support or IT, with strong communication skills.
- Other info: Be part of a diverse team dedicated to inclusion and employee wellness.
The predicted salary is between 28800 - 43200 £ per year.
Associate Support Consultant | Customer Support | UK | Remote
RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare every day.
We’re searching for a UK based Associate Support Consultant to join our Customer Support team, so that we can provide first-class support to our web application customers and ensure their issues are resolved efficiently. The Associate Support Consultant will serve as the initial point of contact for customer inquiries and incidents, managing and escalating issues as needed to maintain high customer satisfaction and ensure the smooth operation of our web applications.
How You’ll Spend Your Time
- Manage incoming calls and customer portal requests to log and track incidents accurately.
- Utilize the Service Management Tool to document case details and steps to reproduce faults.
- Escalate incidents to appropriate resolver groups in order to ensure timely resolution.
- Provide customers with regular updates to their cases to maintain clear communication and meet Service Level Agreements.
- Develop strong customer relationships through direct communication to achieve high levels of customer satisfaction.
- Monitor customer site integrity and status to ensure customer business requirements are maintained.
What kind of things we’re most interested in you having
- Entry-level experience in customer support or IT related fields.
- Proven success in providing effective communication and problem resolution.
- In-depth knowledge on how to manage and escalate technical incidents.
- Sincere interest in providing excellent customer service and learning web application support.
- A knack for working collaboratively within a fast-paced, customer-focused environment.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.
Equal Opportunity and Accessibility
RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Background Checks and Data Privacy
All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.
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Associate Support Consultant employer: RLDatix
Contact Detail:
RLDatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Support Consultant
✨Tip Number 1
Get to know the company! Research RLDatix and understand their mission in healthcare. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. As an Associate Support Consultant, you'll need to convey information clearly. Role-play with a friend or use online resources to sharpen your problem-solving dialogue.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining TeamRLD and making a difference in healthcare.
We think you need these skills to ace Associate Support Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Support Consultant role. Highlight your customer support experience and any relevant IT skills, so we can see how you fit right into our team!
Showcase Your Communication Skills: Since this role is all about effective communication, don’t forget to demonstrate your ability to convey information clearly. Use examples from your past experiences where you resolved issues or helped customers.
Be Detail-Oriented: When logging incidents or detailing your experiences, be precise! We love candidates who pay attention to detail, as it shows you understand the importance of accurate documentation in customer support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RLDatix
✨Know the Company Inside Out
Before your interview, take some time to research RLDatix and their mission in healthcare. Understanding their products and how they support over 10,000 healthcare organisations will help you align your answers with their values and show genuine interest.
✨Prepare for Common Scenarios
Think about common customer support scenarios you might face as an Associate Support Consultant. Prepare examples of how you've effectively communicated or resolved issues in the past. This will demonstrate your problem-solving skills and readiness for the role.
✨Practice Clear Communication
Since this role involves managing customer inquiries, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to get comfortable explaining technical issues in simple terms.
✨Show Your Passion for Customer Service
During the interview, express your sincere interest in providing excellent customer service. Share any experiences where you went above and beyond for a customer, as this will highlight your dedication to maintaining high levels of customer satisfaction.
