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For Companies At a Glance
- Tasks: Provide top-notch support to customers and resolve their issues efficiently.
- Company: Join RLDatix, a global leader in healthcare solutions.
- Benefits: Enjoy flexible working, health benefits, and paid time off.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Entry-level experience in customer support or IT is a plus.
- Other info: Be part of a diverse team committed to inclusion and growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Associate Support Consultant | Customer Support | UK | Remote
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a UK based Associate Support Consultant to join our Customer Support team, so that we can provide first-class support to our web application customers and ensure their issues are resolved efficiently. The Associate Support Consultant will serve as the initial point of contact for customer inquiries and incidents, managing and escalating issues as needed to maintain high customer satisfaction and ensure the smooth operation of our web applications.
Responsibilities
- Manage incoming calls and customer portal requests to log and track incidents accurately.
- Utilize the Service Management Tool to document case details and steps to reproduce faults.
- Escalate incidents to appropriate resolver groups in order to ensure timely resolution.
- Provide customers with regular updates to their cases to maintain clear communication and meet Service Level Agreements.
- Develop strong customer relationships through direct communication to achieve high levels of customer satisfaction.
- Monitor customer site integrity and status to ensure customer business requirements are maintained.
Qualifications
- Entry-level experience in customer support or IT related fields.
- Proven success in providing effective communication and problem resolution.
- In-depth knowledge on how to manage and escalate technical incidents.
- Sincere interest in providing excellent customer service and learning web application support.
- A knack for working collaboratively within a fast-paced, customer-focused environment.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.
RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.
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Associate Support Consultant employer: RLDatix
Contact Detail:
RLDatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Support Consultant
✨Tip Number 1
Get to know the company inside out! Research RLDatix and understand their mission in healthcare. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As an Associate Support Consultant, you'll need to convey information clearly. Role-play with a friend or use online resources to sharpen your problem-solving dialogue.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining TeamRLD and making a difference in healthcare.
We think you need these skills to ace Associate Support Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Support Consultant role. Highlight your customer support experience and any relevant IT skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe share an example of how you've effectively resolved a customer issue in the past.
Be Honest About Your Experience: We value sincerity! If you're entry-level, that's totally fine—just be upfront about your experience. Share your eagerness to learn and grow in web application support, and we’ll appreciate your honesty.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at RLDatix
✨Know the Company Inside Out
Before your interview, take some time to research RLDatix and their mission in healthcare. Understanding their products and how they support over 10,000 healthcare organisations will help you align your answers with their values and show genuine interest.
✨Prepare for Customer Scenarios
Since the role involves managing customer inquiries, think of examples from your past experiences where you successfully resolved issues or provided excellent customer service. Be ready to discuss these scenarios and how they relate to the responsibilities of an Associate Support Consultant.
✨Familiarise Yourself with Technical Terms
Brush up on basic IT and customer support terminology, especially related to web applications. This will not only help you understand the role better but also demonstrate your commitment to learning and adapting in a technical environment.
✨Practice Clear Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable explaining your ideas and experiences, ensuring you can maintain that high level of customer satisfaction they’re looking for.
