At a Glance
- Tasks: Resolve complex application issues and support integrations to enhance healthcare solutions.
- Company: Join RLDatix, a global leader in improving healthcare standards.
- Benefits: Flexible work environment, focus on well-being, and commitment to inclusion.
- Other info: Collaborative team culture with opportunities for continuous improvement and career growth.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: 3+ years in Application Support or similar, with strong troubleshooting and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We're searching for a London-based Application Support Engineer to join our QCS Customer Operations team, so that we can continue delivering reliable, high-quality solutions that support health and social care providers across the UK.
The Application Support Engineer will act as the Level 2 technical escalation point, resolving complex application issues, supporting platform integrations, and helping ensure the stability, performance, and continuous improvement of our products and services.
How You'll Spend Your Time
- Resolve complex customer issues escalated from Level 1 Support, applying technical expertise and product knowledge to deliver effective solutions within agreed service levels.
- Investigate and troubleshoot application, system, and integration issues, conducting root cause analysis and collaborating with Engineering teams to implement long-term fixes.
- Monitor live applications, dashboards, and system alerts to proactively identify, diagnose, and resolve issues before they impact customers.
- Support and maintain integrations across platforms including Salesforce, Pendo, Vonage, GoCardless, Stripe, and other business-critical systems to ensure service continuity and data integrity.
- Create and maintain support documentation, troubleshooting guides, and operational playbooks to improve knowledge sharing and reduce recurring incidents.
- Support release readiness activities, knowledge transfer initiatives, and continuous improvement projects to enhance customer experience, operational efficiency, and system reliability.
What Kind of Things We're Most Interested In You Having
- A minimum of 3 years' experience in Application Support, Technical Support, Software Development, or a similar technical role, including experience supporting SaaS or web-based applications.
- Strong analytical and troubleshooting skills, with proven experience investigating complex technical issues and identifying root causes.
- Working knowledge of C#, MVC, ASP.NET Web Forms, SQL, JavaScript, jQuery, HTML, and CSS, alongside a solid understanding of full-stack application architecture.
- Experience working in Agile/Scrum environments, with the ability to collaborate effectively across Product, Engineering, Customer Success, and Operations teams.
- Proven ability to manage multiple priorities, meet SLAs, and maintain high standards of quality and accuracy in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience with technologies such as Jira, Salesforce, MySQL, SQL Server Management Studio (SSMS), Cosmos DB, Auth0, Azure Storage Explorer, or similar platforms.
- A sincere interest in using technology to improve healthcare and social care outcomes, alongside a proactive, customer-focused approach to problem solving and continuous improvement.
By enabling flexibility in how we work and prioritising employee well-being, we empower our team to do and be their best. RLDatix is an equal opportunity employer, and our employment decisions are made regardless of gender, sexual identity, national origin, disability, age, race, color, religion, marital status or any other status or condition protected by applicable law. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.
Application Support Engineer employer: RLDatix
At RLDatix, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. Our commitment to employee growth is evident through comprehensive benefits such as private health insurance, an Employee Assistance Program, and Loyalty Awards, ensuring our team feels valued and supported while driving impactful procurement strategies in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at RLDatix or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to RLDatix.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like RLDatix.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like RLDatix that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at RLDatix.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at RLDatix and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at RLDatix
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If RLDatix uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
