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- Tasks: Lead onboarding and customer success initiatives to enhance care quality.
- Company: Join Quality Compliance Systems, part of RLDatix, a leader in care solutions.
- Benefits: Enjoy flexible work, private health insurance, and wellness support.
- Why this job: Make a real difference in social care while developing your leadership skills.
- Qualifications: Experience in customer success and a passion for improving care outcomes.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high‑quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most.
Responsibilities
- Own and optimise the full onboarding journey from contract signature to go‑live, ensuring fast, smooth, and high‑quality implementation.
- Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self‑serve documentation.
- Drive early adoption with success plans, milestone tracking, and measurable value metrics.
- Lead and grow a high‑performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention.
- Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management.
- Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities.
Qualifications
- Proven leadership in Customer Success or Onboarding within a non‑enterprise customer‑focused SaaS environment (ideally owner‑operator customers).
- Deep experience driving product adoption and measurable customer value.
- Ability to build and optimise customer‑facing processes at scale.
- Excellent relationship‑building skills with stakeholders at all levels.
- Data‑driven, organised, and great at prioritising.
- Empathetic and customer‑obsessed, with a passion for improving outcomes in social care.
- Ability to commute to Stockley Park 1‑2 days a week.
- Collaborative, resilient, and solutions‑focused.
Benefits
By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long‑service employees.
Equal Opportunity
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Software Development
Customer Success Lead in Uxbridge employer: RLDatix North America
Contact Detail:
RLDatix North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Lead role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how they impact social care. This will help you showcase your passion and fit for the role during the interview.
✨Tip Number 3
Show off your success stories! Be ready to discuss specific examples of how you've driven product adoption and improved customer outcomes in previous roles. Numbers and metrics can really make your case stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission to improve care everywhere.
We think you need these skills to ace Customer Success Lead in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and Onboarding. We want to see how your skills align with our mission to improve care standards!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven product adoption or improved customer outcomes. We love seeing measurable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our team culture. Show us your passion for customer success and social care!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at RLDatix North America
✨Know the Company Inside Out
Before your interview, make sure you research Quality Compliance Systems (QCS) thoroughly. Understand their mission, values, and the specific solutions they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Success Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on driving product adoption and improving customer outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to optimise customer-facing processes. Think about challenges you've faced in previous roles and how you overcame them. Be ready to discuss specific metrics or KPIs you used to measure success.
✨Emphasise Your Collaborative Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked with cross-functional teams in the past. Highlight any experiences where you championed the customer voice and influenced product decisions. This will show that you're not just focused on your own team but are committed to the overall success of the organisation.
