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- Tasks: Lead onboarding and success journeys for social care providers, ensuring smooth implementation and engagement.
- Company: Join Quality Compliance Systems, part of RLDatix, dedicated to improving care standards across the UK.
- Benefits: Enjoy private health insurance, wellness support, and loyalty awards for long service.
- Why this job: Make a real difference in social care while developing your leadership skills in a supportive environment.
- Qualifications: Experience in Customer Success or Onboarding in a SaaS setting, with strong relationship-building skills.
- Other info: Flexible hybrid work model with a focus on employee wellness and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care…everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high-quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most.
We are searching for a Stockley Park-based Customer Success Manager to join our Customer Success & Onboarding team, so that we can help social care providers adopt our platform quickly, achieve measurable value, and remain long-term partners. The Customer Success Manager will lead the end-to-end onboarding and success journey, ensuring seamless implementation, strong engagement, and clear outcomes for customers delivering care across all social care settings.
How You’ll Spend Your Time
- Own and optimise the full onboarding journey from contract signature to go-live, ensuring fast, smooth, and high-quality implementation.
- Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self-serve documentation.
- Drive early adoption with success plans, milestone tracking, and measurable value metrics.
- Lead and grow a high-performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention.
- Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management.
- Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities.
What Kind of Things We’re Most Interested in You Having
- Proven leadership in Customer Success or Onboarding within a non-enterprise customer-focused SaaS environment (ideally owner-operator customers).
- Deep experience driving product adoption and measurable customer value.
- Ability to build and optimise customer-facing processes at scale.
- Excellent relationship-building skills with stakeholders at all levels.
- Data-driven, organised, and great at prioritising.
- Empathetic and customer-obsessed, with a passion for improving outcomes in social care.
- Ability to commute to Stockley Park 1-2 days a week.
- Collaborative, resilient, and solutions-focused.
By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.
Customer Success Lead in London employer: RLDatix North America
Contact Detail:
RLDatix North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Customer Success Lead role.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your experience in driving product adoption. We want to see how you can bring measurable value to our customers!
✨Tip Number 3
Show off your empathy and customer obsession during conversations. Share examples of how you've improved outcomes in social care settings—this will resonate with us at QCS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and onboarding. We want to see how your skills align with our mission to improve care standards!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven product adoption and created measurable value in previous roles. We love seeing the impact you've made!
Be Personable: Remember, we’re looking for someone who can build strong relationships. Let your personality shine through in your application—show us your passion for customer success and social care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RLDatix North America
✨Know the Company Inside Out
Before your interview, make sure you research Quality Compliance Systems (QCS) thoroughly. Understand their mission, values, and the specific solutions they provide to social care providers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Success Experience
Be ready to discuss your previous experience in Customer Success or Onboarding, especially within a SaaS environment. Prepare specific examples of how you've driven product adoption and delivered measurable value to customers. Use metrics and success stories to illustrate your impact.
✨Demonstrate Your Leadership Skills
As a Customer Success Lead, you'll need to lead a high-performing team. Be prepared to talk about your leadership style, how you set KPIs, and how you motivate your team. Share examples of how you've built structured onboarding frameworks and improved customer engagement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the current challenges the Customer Success team faces or how they measure customer health. This demonstrates your proactive mindset and eagerness to contribute.