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For Companies At a Glance
- Tasks: Provide top-notch support to customers and resolve their issues efficiently.
- Company: Join RLDatix, a global leader in healthcare solutions.
- Benefits: Enjoy health benefits, flexible work, and paid time off.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Entry-level experience in customer support or IT is a plus.
- Other info: Be part of a diverse team committed to inclusion and employee wellness.
The predicted salary is between 28800 - 43200 £ per year.
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a UK based Associate Support Consultant to join our Customer Support team, so that we can provide first-class support to our web application customers and ensure their issues are resolved efficiently. The Associate Support Consultant will serve as the initial point of contact for customer inquiries and incidents, managing and escalating issues as needed to maintain high customer satisfaction and ensure the smooth operation of our web applications.
How You’ll Spend Your Time
- Manage incoming calls and customer portal requests to log and track incidents accurately.
- Utilize the Service Management Tool to document case details and steps to reproduce faults.
- Escalate incidents to appropriate resolver groups in order to ensure timely resolution.
- Provide customers with regular updates to their cases to maintain clear communication and meet Service Level Agreements.
- Develop strong customer relationships through direct communication to achieve high levels of customer satisfaction.
- Monitor customer site integrity and status to ensure customer business requirements are maintained.
What kind of things we’re most interested in you having:
- Entry-level experience in customer support or IT related fields.
- Proven success in providing effective communication and problem resolution.
- In-depth knowledge on how to manage and escalate technical incidents.
- Sincere interest in providing excellent customer service and learning web application support.
- A knack for working collaboratively within a fast-paced, customer-focused environment.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.
RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.
Associate Support Consultant employer: RLDatix North America
Contact Detail:
RLDatix North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Support Consultant
✨Tip Number 1
Get to know the company! Research RLDatix and understand their mission in healthcare. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. As an Associate Support Consultant, you'll need to convey information clearly. Try role-playing with a friend or using mock interview platforms to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining TeamRLD and contributing to our mission.
We think you need these skills to ace Associate Support Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Support Consultant role. Highlight your customer support experience and any relevant IT skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since effective communication is key in this role, give examples of how you've successfully resolved customer issues in the past. We want to see how you can keep customers informed and satisfied, so don’t hold back on those stories!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. This helps us understand your qualifications quickly and easily.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RLDatix North America
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer support and web applications. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Practice Your Communication Skills
As an Associate Support Consultant, clear communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with handling customer inquiries and providing updates.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss these during the interview. Highlighting your ability to manage and escalate incidents effectively will demonstrate your readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure customer satisfaction. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
