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- Tasks: Lead the Customer Success team to enhance client relationships and drive growth.
- Company: Join RLDatix, a mission-driven company transforming healthcare delivery worldwide.
- Benefits: Enjoy flexible working, health insurance, paid time off, and a supportive culture.
- Why this job: Make a real impact in healthcare while collaborating with passionate professionals.
- Qualifications: Extensive experience in customer success and strong analytical skills required.
- Other info: This role is hybrid, based in Greater London, with a focus on innovation.
The predicted salary is between 43200 - 72000 £ per year.
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
We’re looking for a London based Senior Director of Customer Success to join our Customer Success team and lead a high impact Customer Success function that ensures every RLDatix customer across the UK & Ireland realises measurable value from our solutions. Your mission will be to drive adoption, retention, and long-term growth across the entire customer journey. By building strong relationships, leveraging data, and working closely with cross-functional teams, you’ll help healthcare organisations deliver safer, more efficient care.
As the Senior Director of Customer Success, you’ll lead the end-to-end customer journey from onboarding through to renewal and expansion, ensuring our clients derive measurable value from our solutions. You’ll build and scale a high-performing Customer Success function, foster a customer-first culture, and drive alignment across Sales, Product, Support, and Services. Your goal is to transform Customer Success into a strategic growth engine: increasing retention, deepening adoption, and turning satisfied customers into advocates — all in service of RLDatix’s mission to enable safer, more efficient care.
How You’ll Spend Your Time
- Implement RLDatix’s customer success strategy to align UK&I goals with the global operating model
- Architect and scale high-touch and digital-first engagement models to optimise customer outcomes
- Collaborate with Sales, Product, Marketing, and Support to create seamless, joined-up customer journeys
- Drive renewal strategies and revenue growth by tracking and improving GRR, NRR, and retention metrics
- Recruit, train, and mentor a high-performing CS team to build a customer-first, data-led culture
- Use customer data and success metrics to inform engagement strategies, segmentation, and health scoring
- Champion voice of the customer in product feedback loops to drive innovation and issue resolution
- Represent RLDatix externally through customer advocacy efforts, thought leadership, and strategic partnerships
What Kind of Things We’re Most Interested in You Having
- Extensive experience in customer success, account management, or SaaS leadership within enterprise and mid-market environments
- Proven track record of managing large ARR portfolios and improving customer sentiment, NPS, and retention
- Demonstrated expertise in change management, platform migration support, and onboarding new solutions
- Ability to influence C-suite stakeholders and align customer success with broader business goals
- Strong analytical skills and data fluency to inform decisions and drive scalable engagement
- Comfort working with customer success tools, CRMs, data platforms, and AI to enhance operations
- A passion for healthcare innovation and improving safety and efficiency through technology
- A collaborative, customer-first leadership style suited to a dynamic, mission-led environment
By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Senior Director Customer Success employer: RLDatix group
Contact Detail:
RLDatix group Recruiting Team
accessibility@rldatix.com
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director Customer Success
✨Tip Number 1
Familiarise yourself with RLDatix's mission and values. Understanding their commitment to transforming healthcare will help you align your experience and passion for customer success with their goals during discussions.
✨Tip Number 2
Network with current or former employees of RLDatix on platforms like LinkedIn. Engaging in conversations can provide valuable insights into the company culture and expectations for the Senior Director role.
✨Tip Number 3
Prepare to discuss specific metrics you've improved in previous roles, such as NPS or retention rates. Being able to quantify your impact will demonstrate your capability to drive results in a similar environment.
✨Tip Number 4
Showcase your leadership style by preparing examples of how you've built high-performing teams. Highlighting your collaborative approach will resonate well with RLDatix's customer-first culture.
We think you need these skills to ace Senior Director Customer Success
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Senior Director of Customer Success role. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your extensive experience in customer success, account management, or SaaS leadership. Use quantifiable achievements to demonstrate your track record in managing large ARR portfolios and improving customer sentiment.
Write a Strong Cover Letter: In your cover letter, express your passion for healthcare innovation and how your collaborative leadership style aligns with RLDatix’s mission. Highlight specific examples of how you've driven customer success and retention in previous roles.
Showcase Analytical Skills: Since the role requires strong analytical skills and data fluency, include examples in your application that demonstrate your ability to use customer data to inform decisions and drive engagement strategies.
How to prepare for a job interview at RLDatix group
✨Understand the Company Mission
Before your interview, make sure you fully grasp RLDatix's mission to transform care delivery. Be prepared to discuss how your experience aligns with their goal of improving patient safety and healthcare efficiency.
✨Showcase Your Customer Success Expertise
Highlight your extensive experience in customer success and account management. Prepare specific examples of how you've driven adoption, retention, and growth in previous roles, especially within SaaS environments.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, be ready to discuss how you've used data to inform decisions and drive customer engagement strategies. Bring examples of metrics you've improved, such as NPS or retention rates.
✨Prepare for Cross-Functional Collaboration
The position involves working closely with various teams like Sales, Product, and Support. Think of instances where you've successfully collaborated across departments to enhance customer journeys and outcomes.
