At a Glance
- Tasks: Resolve complex application issues and support integrations to enhance healthcare solutions.
- Company: Join RLDatix, a global leader in improving healthcare standards.
- Benefits: Flexible work environment, focus on well-being, and commitment to inclusion.
- Other info: Collaborative team culture with opportunities for continuous improvement.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: 3+ years in Application Support or similar role with strong troubleshooting skills.
The predicted salary is between 60750 - 74250 £ per year.
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere.
Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care.
Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining Team RLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We're searching for a London-based Application Support Engineer to join our QCS Customer Operations team, so that we can continue delivering reliable, high-quality solutions that support health and social care providers across the UK.
The Application Support Engineer will act as the Level 2 technical escalation point, resolving complex application issues, supporting platform integrations, and helping ensure the stability, performance, and continuous improvement of our products and services.
- How You’ll Spend Your Time
- Resolve complex customer issues escalated from Level 1 Support, applying technical expertise and product knowledge to deliver effective solutions within agreed service levels.
- Investigate and troubleshoot application, system, and integration issues, conducting root cause analysis and collaborating with Engineering teams to implement long-term fixes.
- Monitor live applications, dashboards, and system alerts to proactively identify, diagnose, and resolve issues before they impact customers.
- Support and maintain integrations across platforms including Salesforce, Pendo, Vonage, Go Cardless, Stripe, and other business-critical systems to ensure service continuity and data integrity.
- Create and maintain support documentation, troubleshooting guides, and operational playbooks to improve knowledge sharing and reduce recurring incidents.
- Support release readiness activities, knowledge transfer initiatives, and continuous improvement projects to enhance customer experience, operational efficiency, and system reliability.
- What Kind of Things We’re Most Interested In You Having
- A minimum of 3 years' experience in Application Support, Technical Support, Software Development, or a similar technical role, including experience supporting Saa S or web-based applications.
- Strong analytical and troubleshooting skills, with proven experience investigating complex technical issues and identifying root causes.
- Working knowledge of C#, MVC, ASP. NET Web Forms, SQL, Java Script, j Query, HTML, and CSS, alongside a solid understanding of full-stack application architecture.
- Experience working in Agile/Scrum environments, with the ability to collaborate effectively across Product, Engineering, Customer Success, and Operations teams.
- Proven ability to manage multiple priorities, meet SLAs, and maintain high standards of quality and accuracy in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Experience with technologies such as Jira, Salesforce, My SQL, SQL Server Management Studio (SSMS), Cosmos DB, Auth0, Azure Storage Explorer, or similar platforms.
- A sincere interest in using technology to improve healthcare and social care outcomes, alongside a proactive, customer-focused approach to problem solving and continuous improvement.
By enabling flexibility in how we work and prioritising employee well-being, we empower our team to do and be their best.
RLDatix is an equal opportunity employer, and our employment decisions are made regardless of gender, sexual identity, national origin, disability, age, race, color, religion, marital status or any other status or condition protected by applicable law.
As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process.
If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix. com .
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Application Support Engineer employer: RLDatix Career Center
At RLDatix, we are dedicated to transforming healthcare delivery globally, making us an exceptional employer for those passionate about making a difference. Our London-based team thrives in a collaborative and innovative work culture, offering robust employee growth opportunities and comprehensive benefits, including private health insurance and an Employee Assistance Program. Join us to be part of a mission-driven organisation that values flexibility, wellness, and the potential of technology to enhance patient care.
