Job Description
Shape the Future of Technology Repair & Refurbishment
Are you a repair and refurbishment expert who thrives on building capability, driving operational excellence and creating scalable solutions?
Do you have the technical expertise and commercial understanding to transform repair operations into a high-performing, value-generating function?
A leading technology lifecycle services organisation is embarking on an exciting phase of growth and investment within its repair and refurbishment operations. As part of this journey, we are seeking an experienced Repair & Refurbishment Development Lead to play a pivotal role in shaping the future of the business’s repair capability.
This is a unique opportunity to influence strategy, establish best practice and build the foundations for long-term success within a growing and evolving organisation.
The Role
Working closely with senior leadership, operational teams and technical specialists, you will assess current repair and refurbishment capabilities, identify opportunities for improvement and help develop a market-leading operation. You will be responsible for introducing robust technical standards, operational processes and quality frameworks that support increased repair rates, enhanced customer outcomes and improved commercial performance. Your expertise will help drive continuous improvement across repair and refurbishment activities, ensuring the business remains competitive, efficient and well-positioned for future growth and accreditation opportunities.
- Evaluate existing repair and refurbishment capabilities, identifying opportunities to improve operational performance, efficiency and value recovery.
- Develop and implement technical standards, operating procedures and quality control measures across repair activities.
- Lead repair and refurbishment developments in line with relevant industry standards, ensuring readiness for future accreditations and technical certifications.
- Advise on workshop design, layout, tooling, equipment and resource requirements to support operational excellence.
- Establish KPIs and performance metrics to monitor productivity, quality, turnaround times, repair success rates and overall operational effectiveness.
- Identify and implement initiatives that increase repair rates, reduce waste and improve customer outcomes.
- Act as a subject matter expert for repair and refurbishment capability development across the organisation.
What You'll Bring
- Significant experience within repair, refurbishment, warranty services, reverse logistics or related technical service environments.
- Strong understanding of electronics repair and refurbishment processes.
- Proven experience developing, improving or scaling repair operations within a technical environment.
- Demonstrable success in establishing operational processes, technical procedures and quality standards.
- Strong commercial understanding of repair economics, value recovery and operational efficiency.
- Experience implementing performance measurement frameworks and operational KPIs.
What's In It For You
This role offers the opportunity to make a tangible impact on the future direction of a growing technology services organisation. You will have the autonomy to shape repair and refurbishment capabilities, influence strategic decisions and help create a best-in-class operation that delivers both commercial and environmental value.
If you are passionate about repair excellence, operational improvement and building scalable technical capabilities, apply today!
Repair & Refurbishment Lead employer: RL People
RL People in Milton Keynes is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation within the procurement team. Employees benefit from clear progression opportunities and the chance to engage with international markets, making it a rewarding environment for those looking to advance their careers in IT hardware sourcing.
