At a Glance
- Tasks: Manage customer accounts and ensure orders are processed accurately in a fast-paced environment.
- Company: Join RKW Ltd, a friendly and supportive team in the wholesale trade.
- Benefits: Enjoy 25 days' leave, staff discounts, and training opportunities.
- Other info: Potential for role extension or permanent position with excellent career growth.
- Why this job: Take ownership of accounts and build strong customer relationships while developing your skills.
- Qualifications: Organised, proactive, with customer service experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
- Dropship Sales Coordinator (12 month FTC), Fenton, Stoke on Trent, £25,000.00
- Employment Type
- Full Time, Fixed Term
- Location
- Fenton, Stoke on Trent
- State/County
- Staffordshire, ST4 2NL
- Country
- United Kingdom
- Work Style
- On-site
- Wholesale trade/import export
Education n/a
Description
The role of Dropship Sales Coordinator is now available with RKW Ltd.
This position is available on an immediate start – and although initially offered as a 12-month fixed-term contract, there may be opportunities for the role to be extended or become permanent, subject to business requirements.
This is a fantastic opportunity for someone who enjoys building strong customer relationships, taking ownership of accounts, and working in a fast-paced environment.
You'll play a key role in ensuring our customers receive excellent service while supporting the smooth day‑to‑day running of the Direct Dispatch department.
What You'll Be Doing -
As a Dropship Sales Coordinator, you'll be responsible for managing your own customer accounts and ensuring orders are processed accurately and efficiently from start to finish.
- Managing designated customer accounts and building strong working relationships
- Processing customer orders accurately and efficiently
- Setting up products and maintaining customer and product data
- Managing pricing structures and ensuring information remains accurate
- Arranging returns and processing credit notes
- Handling customer queries and providing excellent customer service
- Managing customer portals and associated administration
- Liaising with Account Managers and internal departments to resolve issues and ensure customer satisfaction
- Maintaining account records and completing day‑to‑day account administration
- Supporting colleagues across the team during busy periods and holiday cover
What We're Looking For –
We're looking for someone who is organised, proactive and enjoys working as part of a team.
- Previous administration or customer service experience
- Strong communication and relationship‑building skills
- Excellent attention to detail and accuracy
- Good IT skills, including Microsoft Office and Excel
- The ability to prioritise workloads and work independently
- Strong organisational and time‑management skills
- A positive, flexible and proactive approach
- A willingness to learn and develop new skills
- A team‑focused attitude and a desire to support colleagues
Why Join Us?
- Friendly and supportive team environment
- Opportunity to take ownership of customer accounts
- Varied and fast-paced role
- Potential future opportunities within the business
- Full training and support provided
- Company Benefits
- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Recruitment@rkwltd. com
- #J-18808-Ljbffr
