At a Glance
- Tasks: Manage customer accounts and ensure smooth order processing in a fast-paced environment.
- Company: Join RKW Ltd, a friendly and supportive team in the wholesale trade.
- Benefits: Enjoy 25 days' leave, staff discounts, and training opportunities.
- Other info: Potential for role extension or permanent position with excellent career growth.
- Why this job: Take ownership of accounts and build strong customer relationships while developing your skills.
- Qualifications: Organised, proactive, with customer service experience and good IT skills.
The role of Dropship Sales Coordinator is now available with RKW Ltd. This position is available on an immediate start – and although initially offered as a 12-month fixed-term contract, there may be opportunities for the role to be extended or become permanent, subject to business requirements. This is a fantastic opportunity for someone who enjoys building strong customer relationships, taking ownership of accounts, and working in a fast-paced environment. You'll play a key role in ensuring our customers receive excellent service while supporting the smooth day‑to‑day running of the Direct Dispatch department.
What You'll Be Doing
- Managing designated customer accounts and building strong working relationships
- Processing customer orders accurately and efficiently
- Setting up products and maintaining customer and product data
- Managing pricing structures and ensuring information remains accurate
- Arranging returns and processing credit notes
- Handling customer queries and providing excellent customer service
- Managing customer portals and associated administration
- Liaising with Account Managers and internal departments to resolve issues and ensure customer satisfaction
- Maintaining account records and completing day‑to‑day account administration
- Supporting colleagues across the team during busy periods and holiday cover
What We're Looking For
- Previous administration or customer service experience
- Strong communication and relationship‑building skills
- Excellent attention to detail and accuracy
- Good IT skills, including Microsoft Office and Excel
- The ability to prioritise workloads and work independently
- Strong organisational and time‑management skills
- A positive, flexible and proactive approach
- A willingness to learn and develop new skills
- A team‑focused attitude and a desire to support colleagues
Why Join Us?
- Friendly and supportive team environment
- Opportunity to take ownership of customer accounts
- Varied and fast-paced role
- Potential future opportunities within the business
- Full training and support provided
Company Benefits
- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
Dropship Sales Coordinator (12 month FTC) in Stoke-on-Trent employer: RKW
RKW Ltd is an excellent employer located in Fenton, Stoke on Trent, offering a friendly and supportive team environment where employees can thrive. With a focus on employee growth, the role of Dropship Sales Coordinator provides opportunities for ownership of customer accounts and potential career advancement within the company. Enjoy a range of benefits including 25 days' annual leave, staff discounts, and comprehensive training, all while being part of a dynamic and fast-paced workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Dropship Sales Coordinator (12 month FTC) in Stoke-on-Trent
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like RKW can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like RKW before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like RKW want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at RKW.
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at RKW.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at RKW. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at RKW
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show RKW that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress RKW.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, RKW will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
