At a Glance
- Tasks: Process high-volume B2B and complex B2C orders with precision and efficiency.
- Company: Join RKW, Europe's leading distributor of small domestic appliances.
- Benefits: Enjoy 25 days annual leave, staff discounts, and training opportunities.
- Other info: Great career development in a supportive work environment.
- Why this job: Be part of a dynamic team and contribute to our ambitious growth plans.
- Qualifications: Experience in sales order processing and strong Excel skills required.
The predicted salary is between 28520 - 28520 £ per year.
Do you have experience in Sales Order Processing, handling high-volume B2B orders or complex B2C orders? Are you in a Sales Administration position and looking for a new challenge? RKW is looking to add to our Sales Team, with a highly skilled Sales Order Processor to take on the processing of fulfilment criteria for some of our primary retail customers, including National Accounts.
If you're working as a Sales Administrator, Service Coordinator, Parts Advisor, or in a Customer Service role that includes Order Processing, we want to hear from you. This position will involve working closely with the National Account Managers to ensure all orders and planned promotions are processed accurately and efficiently, providing excellent customer support from start to finish.
Responsibilities & Duties:
- Manage the business's National Accounts, providing support to the National Account Managers and Sales Directors
- Process orders accurately with 100% fulfilment where possible ensuring all deadlines are met
- Handle customer requests – line forms, images, specs, QA requirements, data analysis; this involves liaising with all internal departments to acquire information
- Digesting supplier manuals and accurately inputting requirements into the system
- Ensuring customers' re-work requirements are met and communicated to the relevant departments
- Attending meetings with customers to discuss stock levels, future buy availability and service efficiency
- Handling customer queries – delivery discrepancies, price queries and other account queries
- Ensuring backorders are completed on a weekly basis and orders are updated accordingly
- Work as part of a team & support colleagues where possible, provide holiday cover and support to the team in the absence of the supervisor
- Providing excellent customer service at all times
- Processing of reports to ensure orders have been processed accurately and with 100% fulfilment where possible
- Working effectively to ensure deadlines are met
Previous experience of B2B Order Processing and Account Support is required. Computer literacy and working knowledge of relevant software tools (i.e. Microsoft software including Advanced Excel functions, Outlook and PowerPoint) is essential. Exceptional attention to detail and accuracy, excellent time management and organisation, and strong written and verbal communication skills are also necessary.
Company Benefits:
- 25 days' annual leave (Plus Bank Holidays)
- Free parking on all sites
- Complimentary drinks
- Staff discount on all our products
- Employee Assistant Program
- Refer a Friend Scheme
- Training and development
RKW is Europe’s leading distributor and manufacturer of small domestic appliances and housewares products. Come and help us to celebrate 35 years of business.
Eligibility and Compliance:
- Do you hold valid / current authorisation to work full time in the UK?
- Can you conveniently commute to the Stoke on Trent area for work - Monday to Friday?
- Do you have practical experience of B2B sales order processing?
- Do you have professional experience of working with key Microsoft Excel functions - Pivot Tables / VLOOKUPS etc?
Sales Order Processor employer: RKW
Rkw in Stoke-on-Trent is an excellent employer, offering a supportive work culture that prioritises employee engagement and development. With benefits such as 25 days of annual leave and free parking, alongside ample opportunities for professional growth, Rkw fosters an environment where HR professionals can thrive while making a meaningful impact on the organisation's strategic initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Processor
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Order Processor at RKW, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including RKW. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Order Processor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Order Processor
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for RKW:When writing your cover letter, make sure to tailor your message specifically for RKW. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at RKW
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show RKW that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show RKW that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with RKW’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
