At a Glance
- Tasks: Support eCommerce team with data analysis and administrative duties.
- Company: Join RKW Ltd, a growing eCommerce company celebrating 35 years in business.
- Benefits: Enjoy 25 days annual leave, staff discounts, and training opportunities.
- Other info: Hybrid working available after probation; great career growth potential.
- Why this job: Perfect for those who love numbers and want to make an impact in eCommerce.
- Qualifications: Experience with Excel and a proactive attitude are key.
The predicted salary is between 25000 - 25000 £ per year.
RKW Ltd is growing its E-Commerce team, with the appointment of an additional Data & Insights Assistant. We’re looking for someone with a commercial mindset, a head for numbers and experience with various Excel functions, with knowledge of Power BI an advantage, although BI training can be provided. The role will be to assist this key business function with all administrative duties working cross-functionally with other internal teams as well as liaising with customers as required.
Responsibilities:
- Proactively supporting eCommerce Data & Insights executive alongside the eCommerce Director(s) and National Account Managers with day-to-day account administration.
- Support in daily & weekly communications with internal teams.
- Set up, maintain & help analyse key reports & trackers on a weekly, monthly & quarterly basis.
- Open & monitor service tickets, to resolve catalogue and product issues, customer questions and item maintenance requests.
- Load promotional detail into the relevant app.
- Collect and organise data from customers.
- Monitor promotional activity, ensuring all promotional pages and banners are live, accurate, and functioning correctly.
- Additional ad-hoc duties as required by the business.
Requirements:
- 1-2 years of clerical/general office experience in a sales environment.
- A good understanding of Microsoft packages (Excel, Word, PowerPoint etc.)
- High attention to detail, with an ability to oversee and prioritize multiple projects and consistently meet deadlines.
- Excellent written and verbal communication skills.
- Capability to work both independently as well as in a cross-functional team environment.
- A proactive approach and willingness to learn.
Ideal Attributes:
- Results-driven attitude; a self-starter who thinks and participates effectively, both independently and as part of a team.
- Strong verbal and written communication skills, ability to articulate views crisply and convincingly.
- Takes action: proactive and resourceful in solving problems, making decisions and executing on goals.
- Owns results - follows through on commitments, takes responsibility, and produces quality results.
- Proactive and happy to work on own initiative.
- Strong work ethic.
- Good team player.
Company Benefits:
- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Staff discount on all our products
- Employee Assistant Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Hybrid working available, post-probation period.
Come and help us to celebrate 35 years of business.
Data & Insights Assistant employer: RKW
Rkw in Stoke-on-Trent is an excellent employer, offering a supportive work culture that prioritises employee engagement and development. With benefits such as 25 days of annual leave and free parking, alongside ample opportunities for professional growth, Rkw fosters an environment where HR professionals can thrive while making a meaningful impact on the organisation's strategic initiatives.
