At a Glance
- Tasks: Manage customer accounts and ensure orders are processed accurately in a fast-paced environment.
- Company: Join RKW Ltd, a leading distributor of domestic appliances with a supportive team culture.
- Benefits: Enjoy 25 days' leave, staff discounts, training, and an annual bonus scheme.
- Other info: Immediate start with potential for permanent role and excellent career growth opportunities.
- Why this job: Build strong customer relationships and take ownership of your accounts while developing your skills.
- Qualifications: Previous admin or customer service experience, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 28000 £ per year.
The role of Dropship Sales Order Processor is now available with RKW Ltd. This position is available on an immediate start – and although initially offered as a 12-month fixed-term contract, there may be opportunities for the role to be extended or become permanent, subject to business requirements. This is a fantastic opportunity for someone who enjoys building strong customer relationships, taking ownership of accounts, and working in a fast-paced environment. You'll play a key role in ensuring our customers receive excellent service while supporting the smooth day-to-day running of the Direct Dispatch department.
What You'll Be Doing
- Managing designated customer accounts and building strong working relationships
- Processing customer orders accurately and efficiently
- Setting up products and maintaining customer and product data
- Managing pricing structures and ensuring information remains accurate
- Arranging returns and processing credit notes
- Handling customer queries and providing excellent customer service
- Managing customer portals and associated administration
- Liaising with Account Managers and internal departments to resolve issues and ensure customer satisfaction
- Maintaining account records and completing day-to-day account administration
- Supporting colleagues across the team during busy periods and holiday cover
What We're Looking For
- Previous administration or customer service experience
- Strong communication and relationship-building skills
- Excellent attention to detail and accuracy
- Good IT skills, including Microsoft Office and Excel
- The ability to prioritise workloads and work independently
- Strong organisational and time-management skills
- A positive, flexible and proactive approach
- A willingness to learn and develop new skills
- A team-focused attitude and a desire to support colleagues
Why Join Us?
- Friendly and supportive team environment
- Opportunity to take ownership of customer accounts
- Varied and fast-paced role
- Potential future opportunities within the business
- Full training and support provided
If you're looking for an opportunity to join a great team and develop your skills within a busy commercial environment, we'd love to hear from you.
Company Benefits
- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Annual bonus scheme
About RKW
Established in 1989, RKW is one of Europe's leading distributors and manufacturers of small domestic appliances and housewares. Headquartered in Stoke-on-Trent, we employ over 600 people across the UK and international offices, supplying major retailers including Tesco, Asda, Argos, Amazon, Morrisons, Sainsbury's.
