At a Glance
- Tasks: Manage customer accounts and ensure smooth order processing in a fast-paced environment.
- Company: Join RKW Ltd, a leading distributor of small domestic appliances with a focus on innovation.
- Benefits: Enjoy 25 days' leave, staff discounts, training, and an annual bonus scheme.
- Other info: Opportunities for career growth and internal promotions available.
- Why this job: Build strong customer relationships and develop your skills in a supportive team.
- Qualifications: Previous admin or customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
The role of Dropship Sales Order Processor is now available with RKW Ltd. This position is available on an immediate start – and although initially offered as a 12-month fixed-term contract, there may be opportunities for the role to be extended or become permanent, subject to business requirements.
This is a fantastic opportunity for someone who enjoys building strong customer relationships, taking ownership of accounts, and working in a fast-paced environment. You'll play a key role in ensuring our customers receive excellent service while supporting the smooth day-to-day running of the Direct Dispatch department.
As a Dropship Sales Coordinator, you'll be responsible for managing your own customer accounts and ensuring orders are processed accurately and efficiently from start to finish:
- Managing designated customer accounts and building strong working relationships
- Setting up products and maintaining customer and product data
- Handling customer queries and providing excellent customer service
- Managing customer portals and associated administration
- Liaising with Account Managers and internal departments to resolve issues and ensure customer satisfaction
- Maintaining account records and completing day-to-day account administration
- Supporting colleagues across the team during busy periods and holiday cover
Requirements:
- Previous administration or customer service experience
- Strong communication and relationship-building skills
- Good IT skills, including Microsoft Office and Excel
- A positive, flexible and proactive approach
- A team-focused attitude and a desire to support colleagues
Opportunity to take ownership of customer accounts. Full training and support provided.
If you're looking for an opportunity to join a great team and develop your skills within a busy commercial environment, we'd love to hear from you.
Benefits include:
- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Annual bonus scheme
Established in 1989, RKW is one of Europe's leading distributors and manufacturers of small domestic appliances and housewares. With a portfolio of more than 4,000 products and well-known brands including Tower, Morphy Richards, Black+Decker, Swan, Smeg and Lavazza, RKW continues to invest in innovation, technology and people as part of its ambitious growth plans.
At RKW, we believe in developing talent from within and creating opportunities for employees to grow their careers. Many of our colleagues have progressed into senior positions through internal promotion, making this a great place to build your future.
Sales Order Entry Administrator (Fixed-Term Contract) in Stoke-on-Trent employer: RKW Limited
RKW Ltd is an excellent employer that prioritises employee development and fosters a supportive work culture. With a commitment to building strong customer relationships, the company offers comprehensive training, generous benefits including 25 days' annual leave, and opportunities for career progression within a dynamic environment. Located in a thriving commercial area, RKW provides a vibrant workplace where employees can thrive and enjoy exclusive discounts and incentives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Entry Administrator (Fixed-Term Contract) in Stoke-on-Trent
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like RKW Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like RKW Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Sales Order Entry Administrator (Fixed-Term Contract) in Stoke-on-Trent
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to RKW Limited.
How to prepare for a job interview at RKW Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in RKW Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services RKW Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
