At a Glance
- Tasks: Manage customer accounts and ensure smooth order processing in a fast-paced environment.
- Company: Join RKW Ltd, a leading distributor of small domestic appliances with a focus on innovation.
- Benefits: Enjoy 25 days' leave, staff discounts, training, and an annual bonus scheme.
- Other info: Great opportunities for career growth and internal promotions.
- Why this job: Build strong customer relationships and develop your skills in a supportive team.
- Qualifications: Previous admin or customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
The role of Dropship Sales Order Processor is now available with RKW Ltd. This position is available on an immediate start – and although initially offered as a 12-month fixed-term contract, there may be opportunities for the role to be extended or become permanent, subject to business requirements.
This is a fantastic opportunity for someone who enjoys building strong customer relationships, taking ownership of accounts, and working in a fast-paced environment. You'll play a key role in ensuring our customers receive excellent service while supporting the smooth day-to-day running of the Direct Dispatch department.
As a Dropship Sales Coordinator, you'll be responsible for managing your own customer accounts and ensuring orders are processed accurately and efficiently from start to finish:
- Managing designated customer accounts and building strong working relationships
- Setting up products and maintaining customer and product data
- Handling customer queries and providing excellent customer service
- Managing customer portals and associated administration
- Liaising with Account Managers and internal departments to resolve issues and ensure customer satisfaction
- Maintaining account records and completing day-to-day account administration
- Supporting colleagues across the team during busy periods and holiday cover
Requirements:
- Previous administration or customer service experience
- Strong communication and relationship-building skills
- Good IT skills, including Microsoft Office and Excel
- A positive, flexible and proactive approach
- A team-focused attitude and a desire to support colleagues
Opportunity to take ownership of customer accounts. Full training and support provided.
If you're looking for an opportunity to join a great team and develop your skills within a busy commercial environment, we'd love to hear from you.
Benefits include:
- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Annual bonus scheme
Established in 1989, RKW is one of Europe's leading distributors and manufacturers of small domestic appliances and housewares. With a portfolio of more than 4,000 products and well-known brands including Tower, Morphy Richards, Black+Decker, Swan, Smeg and Lavazza, RKW continues to invest in innovation, technology and people as part of its ambitious growth plans.
At RKW, we believe in developing talent from within and creating opportunities for employees to grow their careers. Many of our colleagues have progressed into senior positions through internal promotion, making this a great place to build your future.
Sales Administrator (FTC) (Permanent) in Stoke-on-Trent employer: RKW Limited
RKW Ltd is an exceptional employer that prioritises employee development and fosters a supportive work culture. With a commitment to innovation and growth, employees enjoy comprehensive training, generous benefits including 25 days' annual leave, and opportunities for career advancement within a dynamic team environment. Located in a fast-paced industry, RKW offers a unique chance to build strong customer relationships while enjoying perks like staff discounts and an annual bonus scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator (FTC) (Permanent) in Stoke-on-Trent
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Administrator (FTC) (Permanent) at RKW Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including RKW Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Administrator (FTC) (Permanent). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Administrator (FTC) (Permanent) in Stoke-on-Trent
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for RKW Limited:When writing your cover letter, make sure to tailor your message specifically for RKW Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at RKW Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show RKW Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show RKW Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with RKW Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
