At a Glance
- Tasks: Support our IT team by resolving tech issues and maintaining systems.
- Company: Join RKW Ltd, a leading distributor of domestic appliances in Europe.
- Benefits: Enjoy 25 days' leave, free parking, discounts, and training opportunities.
- Other info: Flexible working hours with on-call support; great team culture.
- Why this job: Kickstart your career in IT with hands-on experience and growth potential.
- Qualifications: IT support experience preferred; passion for technology is a must!
The predicted salary is between 31500 - 38500 £ per year.
RKW Ltd is now hiring for 2 Dev Support Engineers to join our IT team, based in Stoke on Trent.
We’re looking for people with experience of IT Support, covering some or all of; Desktop / Hardware, Software, Apps & Systems.
Applications from ambitious Graduates welcome – but previous professional experience is a distinct advantage.
As a business, we focus on the Microsoft Tech Stack, so practical experience of C# / . NET is a benefit.
Key Responsibilities
- Providing Support to our key Business stakeholders, resolving their problems either through corrective action or provision of suitable information or escalating their issues.
- Taking a hand in the monitoring of the company’s automated systems as required to ensure that these are kept running at all times.
- Hardware and Software Maintenance: Install, configure, and maintain computer hardware, operating systems, and software applications. Perform routine system updates and patches.
- End-user Support: Provide technical support and troubleshooting assistance to end-users, ensuring timely resolution for hardware and software related issues.
- Working alongside Senior Devs, learn and help develop our next generation of systems
- Working with our key suppliers and vendors, ensuring that RKW is seen as the preferred business partner through our EDI systems
- Taking part in rota based on-call support after training and check service operating in the evenings and weekends (includes answering and logging calls, escalating where unable to solve and monitoring automated systems to ensure uninterrupted operation during the out of hour’s period).
- Take on some other IT related duties as required.
Required Abilities, Knowledge & Attributes
- Excellent computer skills, you must love all things I. T.
- Excellent communication skills, both written and verbal.
- Flexible and yet organised and structured approach to all aspects of work.
- Knowledge of Office 365
- Knowledge of Windows and Mac OS operating systems
Desirable (or a willingness to learn) –
- Java or dot. Net
- MS Dynamics Nav.
- Web or REST API dev
- Power BI, Analysis Services
- Driving Licence / Own Vehicle – to cover site visits
Schedule
- 8.30am-5pm. Monday- Friday, with on-call out of hours and weekends on a rotating basis, post induction / training. (On- call fees are paid)
- Location rotating across sites in Stoke-on-Trent and Stone.
- This rota is subject to change in the future as the needs of the business develops. Out of hours’ support will also be required on a rota system.
Company Benefits
- 25 days' annual leave + bank holidays
- Free parking on all sites
- Staff discount on all our products
- Employee Assistant Program
- Refer a Friend Scheme
- Training and development
RKW is Europe’s leading distributor and manufacturer of small domestic appliances and housewares products.
Part of the Sutton Venture Group, RKW was established in 1989 and has grown from strength to strength.
- Come and help us to celebrate 35 years of business
- #J-18808-Ljbffr
Development Support Engineer in Stoke-on-Trent employer: RKW Limited
RKW Ltd offers a vibrant and supportive work environment where employees can thrive in their roles, particularly as a Dropship Sales Order Processor. With a focus on building strong customer relationships and a commitment to employee development, RKW provides ample opportunities for growth and advancement within the company. Enjoy benefits such as 25 days of annual leave, free parking, and exclusive discounts, all while being part of a dynamic team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Development Support Engineer in Stoke-on-Trent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RKW Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RKW Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RKW Limited!
✨Direct Apply to RKW Limited
Let's not forget to apply directly through the RKW Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Development Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RKW Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RKW Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RKW Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
