Scheduling Coordinator ( Healthcare) in Cornwall

Salary: £29,000 per annum + £1,000 bonus

Location: Office-based, with occasional operational support duties

Are you highly organised, calm under pressure and confident managing changing priorities? We are looking for a proactive Scheduling Coordinator to join our clients team. You will play a key role in making sure every care visit is safely covered, carers receive clear and accurate rotas, and service users benefit from reliable, consistent support.

Package:

• £29,000 starting salary
• £1,000 discretionary annual bonus
• Ongoing training and development opportunities
• Company events
• Generous referral scheme
• Employee Assistance Programme
• Company pension scheme
• Friendly supportive working environment
• Parking

This is a busy and varied position requiring excellent communication, practical problem-solving and the ability to keep several plates spinning at once. Previous experience within homecare or using care rostering software would be a strong advantage.

Responsibilities:

• Creating, maintaining and publishing weekly care rotas
• Ensuring all planned visits are allocated to appropriately trained care staff
• Matching carers with service users based on skills, availability, location and continuity
• Responding quickly to sickness, emergencies and last-minute rota changes
• Updating schedules when new care packages begin or support requirements change
• Monitoring electronic call records and investigating late or missed visits
• Keeping the rostering system accurate, current and fully auditable
• Planning efficient routes to reduce unnecessary travel and improve staff utilisation
• Maintaining accurate records of availability, contracted hours, training, annual leave and sickness
• Identifying staffing or capacity concerns early and proposing practical solutions
• Communicating rota details and changes clearly to care staff
• Providing carers with accurate visit information, service user notes and risk details
• Building positive working relationships with carers and responding to scheduling queries
• Supporting the mobilisation of new care packages
• Working closely with Care Coordinators and the wider management team
• Maintaining a small continuity caseload
• Participating in the shared on-call rota and providing out-of-hours support when required

Requirements:

• Excellent organisational and time-management skills
• Experience in a scheduling / co-ordination role previously - all sectors considered
• The ability to manage multiple priorities within a fast-paced environment
• Strong communication and relationship-building skills
• A practical and confident approach to problem-solving
• Good computer skills and confidence learning new systems
• Experience using electronic rostering, scheduling or care-management software
• The ability to remain calm and make sound decisions when circumstances change
• A strong eye for detail and commitment to maintaining accurate records

Desirable:

• Previous experience within homecare, domiciliary care or health and social care
• A good understanding of continuity of care
• Knowledge of CQC requirements, safeguarding and GDPR
• Experience coordinating staff across multiple locations

If you are an experienced scheduler who enjoys solving problems, supporting care teams and helping services run smoothly, we would love to hear from you. Apply today with your current CV.