Senior Office Administrator

RJK Security Systems Ltd is a leading specialist company in the installation of electronic security, AV and home automation systems. The company has been established for 25+ years. They are an innovative installation company specialising in the exciting and fast-moving field of smart home automation and smart home security encompassing CCTV, door entry, access control and related disciplines.

We are looking for a Senior Office Administrator to join their team in Enfield. You will assist with the day-to-day running of the office and assist the Director in his daily administration.

The Role and Responsibilities

• Manage the Managing Director’s Outlook diary, scheduling internal and external meetings, and ensuring actions are followed up within agreed timescales.
• Coordinate engineer appointments for service calls and installations.
• Handle incoming telephone calls, emails, and general enquiries.
• Provide administrative support to the wider team and undertake tasks delegated by the Managing Director, including correspondence, meeting attendance, and follow-up actions.
• Receive and process work tenders, prepare documentation for review, and support the quotation process.
• Issue company specifications and quotations to clients and follow up on outstanding enquiries and submitted tenders.
• Oversee alarm monitoring account administration, including applications for URNs, chip numbers, and related customer information.
• Conduct client satisfaction follow-ups, analyse feedback, and identify opportunities to improve business processes and service delivery.
• Support HR and recruitment activities, including onboarding, inductions, staff vetting, and Metropolitan Police checks.
• Assist with internal audits, accreditation applications, and compliance with relevant certification schemes.
• Support project administration through the preparation and issue of commissioning certificates and technical submissions.
• Liaise with external IT and telecommunications providers to resolve technical and telephone system issues.
• Set up and maintain equipment, software, email accounts, and workstations for new employees and engineers.
• Provide general office support to ensure business continuity during staff absences and holidays.
• Manage the company vehicle fleet, including servicing, MOTs, repairs, and breakdown cover arrangements.
• Ensure compliance with company management systems, policies, and procedures.
• Maintain a professional and patient approach when handling a high volume of telephone enquiries in a fast-paced environment.

Personal requirements

• Previous experience in a similar role.
• Experience using Simpro is desirable.
• Ability to multitask in a busy & demanding environment, demonstrating strong organisational skills and plan/prioritise a complex workload.
• Attention to detail.
• Good verbal and written communication skills.
• Positive can-do attitude is essential, ability to work on your own initiative, and see tasks through to completion.
• PC literate – willingness to learn new systems where necessary.
• Working knowledge of MS Office.
• Discretion when dealing with confidential information.
• Successful applicants will be subject to a full security check.

Remuneration range and benefits available

• Salary: negotiable, depending on experience £30,000- £35,000.
• 40 hours a week. 08:00 - 17:00.
• 25 days holiday + 8 bank holidays (After two years' continuous service, you will be entitled to one day's extra annual holiday for every complete year of service, up to a maximum of 5 days' extra holiday. In addition, after two years' continuous service, you will be entitled to one day annual leave on your Birthday).
• Company pension contributions.
• Rewards and incentive package – includes discounts with major retailers.
• Free parking at office.