At a Glance
- Tasks: Lead incident management and reporting for a large consumer-facing business.
- Company: Join a dynamic organisation focused on compliance and risk management.
- Benefits: Competitive salary, office-based work, and opportunities for professional growth.
- Other info: Thriving environment for those who excel under pressure and seek continuous improvement.
- Why this job: Make a real impact in a senior role with direct access to executives.
- Qualifications: Experience in incident management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 75000 € per year.
This is a rare opportunity to take genuine ownership of an enterprise-wide incident management function within a large, consumer-facing business operating in a heavily regulated environment. The organisation is at an important point in its compliance maturity journey — investing in capability, building out governance infrastructure and professionalising the way it manages risk and regulatory relationships.
You will be the subject matter expert and day-to-day lead for everything related to incident identification, management, escalation and regulatory notification. This is a visible, senior role with direct access to executive committees and board-level forums.
What You'll Be Doing- Incident Framework & Oversight: You will design, implement and continuously enhance the enterprise-wide incident management framework. You will oversee the end-to-end lifecycle of all incidents, from identification and triage through to root cause analysis, remediation and closure.
- Regulatory Engagement: You will act as the primary point of contact for the relevant regulatory body, leading preparation and submission of all regulatory notifications and disclosures, coordinating responses to enquiries and information requests, and supporting inspections, audits and thematic reviews.
- Reporting & Governance: You will develop and deliver high-quality MI and incident reporting for Executive Committees and Board-level governance forums.
- Stakeholder Engagement & Culture: You will build strong relationships across Compliance, Legal, Risk, Operations and Technology, providing guidance and training to the business on incident identification and reporting obligations. A key part of the role is supporting a culture of transparency, accountability and continuous improvement.
- Crisis Support: When major or high-impact incidents occur, you will play a key leadership role — coordinating response, managing regulatory communications and ensuring the organisation's handling is timely, accurate and defensible under scrutiny.
- Significant experience in incident management, compliance or risk within a regulated environment.
- Strong understanding of regulatory expectations and reporting requirements.
- Experience managing regulatory relationships and external engagement.
- Proven ability to lead complex investigations and remediation programmes.
- Calm, decisive and credible under pressure — able to lead when it matters most.
- Excellent stakeholder management and written communication skills.
- High integrity, sound judgement and a strategic mindset.
- Detail-oriented without losing sight of the bigger picture.
- Experience supporting regulatory inspections or enforcement actions.
If you are someone who finds genuine satisfaction in bringing structure to complexity, thrives in a fast-moving environment and wants to be at the centre of how a business manages its regulatory relationships — this is worth a conversation. To find out more, please get in touch in confidence.
Head of Incident Management & Reporting in Manchester employer: RJA-Consulting
Join a leading consumer-facing business that prioritises compliance and risk management, offering a dynamic work environment where your expertise in incident management will be highly valued. With a strong commitment to employee growth, you will have the opportunity to shape governance infrastructure while collaborating closely with executive leadership. Enjoy a supportive culture that fosters transparency and accountability, all within a vibrant office setting that encourages innovation and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Incident Management & Reporting in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in incident management and compliance.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in incident management clearly and confidently. Highlight your successes and how you’ve handled regulatory challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Incident Management & Reporting in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Incident Management & Reporting role. Highlight your incident management experience and any regulatory knowledge you have, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about incident management and how your background makes you the perfect candidate. Be sure to mention specific examples that demonstrate your expertise in compliance and risk management.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder engagement, make sure your written application showcases your communication skills. Use clear, concise language and structure your application well to make it easy for us to read and understand your points.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress with us!
How to prepare for a job interview at RJA-Consulting
✨Know Your Incident Management Framework
Make sure you understand the incident management framework inside out. Be ready to discuss how you've designed or improved similar frameworks in the past, and think about specific examples that showcase your expertise in incident identification and escalation.
✨Brush Up on Regulatory Knowledge
Since this role involves significant regulatory engagement, it’s crucial to be well-versed in the relevant regulations. Prepare to talk about your experience with regulatory bodies and how you've successfully managed compliance in previous roles.
✨Showcase Your Stakeholder Engagement Skills
This position requires excellent stakeholder management, so come prepared with examples of how you've built strong relationships across various departments. Think about times when your communication skills made a difference in incident reporting or governance.
✨Demonstrate Calm Under Pressure
Given the nature of the role, you’ll need to show that you can remain calm and decisive during high-pressure situations. Prepare a story that illustrates how you’ve effectively led a team through a crisis or major incident, highlighting your leadership and strategic mindset.
