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- Tasks: Support customer service by managing inquiries, sample requests, and order processes.
- Company: R&J Flooring Supply is a top hardwood flooring distributor known for quality and innovation.
- Benefits: Enjoy 401(k) matching, health insurance, paid time off, and growth opportunities.
- Why this job: Join a collaborative team and make a real impact in a growing company.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in CRM software preferred.
- Other info: Full-time role with opportunities for professional development.
The predicted salary is between 28800 - 42000 £ per year.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
Company Overview: We are a leading hardwood flooring distributor, dedicated to delivering premium products and exceptional service to our clients. With a strong reputation for quality and innovation, we aim to create seamless experiences for our customers through expert support and efficient operations.
Position Summary: We are seeking a detail-oriented and proactive Customer Service Coordinator to support our customer service team. This individual will be responsible for handling daily customer interactions, coordinating sample requests, and ensuring smooth order management processes. The ideal candidate is an excellent communicator with strong organizational skills who thrives in a team-oriented environment.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, providing timely and accurate responses.
- Coordinate sample requests, ensuring proper tracking and delivery.
- Assist in managing orders, including processing, tracking, and resolving any discrepancies.
- Collaborate with the sales, logistics, and operations teams to address customer needs and ensure a seamless experience.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Monitor and report on customer service metrics to identify areas for improvement.
- Handle customer issues and escalate complex problems to management as needed.
Qualifications:
- Proven experience in a customer service or coordination role, preferably in distribution or manufacturing.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Proficiency in CRM software (experience with Monday.com is a plus) and Microsoft Office Suite.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact within a growing company.
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Customer Service Coordinator employer: R&J Flooring Supply
Contact Detail:
R&J Flooring Supply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the hardwood flooring industry and R&J Flooring Supply's products. Understanding the specifics of what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM software skills, especially if you have experience with Monday.com. Being able to discuss how you've used similar tools in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous positions. Having specific scenarios ready will showcase your problem-solving abilities and customer service expertise.
✨Tip Number 4
Network with current or former employees of R&J Flooring Supply on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations for the Customer Service Coordinator role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Service Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in coordination roles. Use bullet points to detail your achievements and skills, focusing on those that match the job description.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a great fit for the Customer Service Coordinator position, especially your communication and organisational abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at R&J Flooring Supply
✨Know the Company
Before your interview, take some time to research R&J Flooring Supply. Understand their products, values, and what sets them apart in the hardwood flooring industry. This knowledge will help you tailor your answers and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in customer service or coordination roles, especially in distribution or manufacturing. Be ready to share specific examples of how you've handled customer inquiries or resolved issues effectively.
✨Demonstrate Communication Skills
As a Customer Service Coordinator, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated with customers or team members.
✨Show Your Organisational Skills
Since the role requires strong organisational abilities, be prepared to discuss how you manage multiple tasks and priorities. Consider sharing tools or methods you use to stay organised, especially if you have experience with CRM software like Monday.com.
