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- Tasks: Lead client engagement and support HR solutions with a focus on employee experience.
- Company: Join Rizing, a Wipro Company, known for its innovative HR solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving business success.
- Qualifications: Bachelor's degree or equivalent experience in IT, HR, or related fields.
- Other info: Dynamic role with a focus on client satisfaction and career advancement.
The predicted salary is between 45000 - 55000 £ per year.
Rizing, a Wipro Company, specializes in HR and Human Capital Management (HCM) solutions based on SAP SuccessFactors®. By focusing on employee experience, payroll, engagement, workforce analysis, and training management, we create efficient and connected HR processes. Our HR and payroll experts create long-term client relationships, prioritizing client success over profit.
Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients. Interacts with the Director and Consultants in Managed Services, offshore and Delivery Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client’s business initiatives.
Develops a roadmap to enable SuccessFactors enhancements per client’s business initiatives, manages escalated service issues, and monitors case resolution. Leads regularly scheduled status reviews, Quarterly Business Reviews and annual account reviews. Develops an understanding of clients’ job responsibilities, business, and industry to best position Rizing to support client business initiatives.
Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets. Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience. Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, and training. Coordinates with Sales and Professional Services teams to smoothly transfer ownership of the client. Provides metrics on Managed Services performance.
Qualifications:
- Bachelor’s degree in Information Systems, Information Technology, Human Resources or related discipline or equivalent work experience.
- Previous SAP SuccessFactors experience in implementation or as end-user desirable.
- 2 – 5 years experience in customer services or account management, managing a portfolio of accounts.
- 2 – 5 years previous experience in professional services or consulting industry.
- Basic knowledge of project management methodology, tools, and templates.
- Basic knowledge of HR policies and processes and customer service principles.
- Advanced functional knowledge of SuccessFactors architecture and functionality through either configuration or end-user experience.
- Advanced MS Office to include Word, Excel, Teams, PowerPoint, and SharePoint.
- Ability to sell and deliver consulting services.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Engagement Manager - Remote in Slough employer: Rizing HCM
Contact Detail:
Rizing HCM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager - Remote in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and consulting space, especially those who have experience with SAP SuccessFactors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Rizing and its approach to client success. Understand their values and how they prioritise employee experience. This will help you align your answers with what they’re looking for.
✨Tip Number 3
Showcase your skills! During interviews, be ready to discuss specific examples of how you've managed client relationships or resolved service issues. Use metrics to highlight your impact on customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Rizing.
We think you need these skills to ace Engagement Manager - Remote in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Engagement Manager role. Highlight any relevant experience with SAP SuccessFactors and customer service, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about HR solutions and how your background makes you a perfect fit for Rizing. Be sure to mention specific examples of your past successes in account management.
Showcase Your Communication Skills: As an Engagement Manager, communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively. This could be through your writing style or by providing examples of successful client interactions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Rizing HCM
✨Know Your Stuff
Make sure you brush up on SAP SuccessFactors and its functionalities. Understand how it relates to HR processes and be ready to discuss your previous experiences with it, whether as an end-user or in implementation.
✨Client-Centric Mindset
Rizing prioritises client success, so demonstrate your understanding of client relationships. Prepare examples of how you've managed accounts or resolved service issues in the past, showcasing your ability to put clients first.
✨Showcase Your Communication Skills
As an Engagement Manager, you'll need to interact with various teams. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, especially when discussing project management methodologies.
✨Metrics Matter
Be prepared to talk about how you've tracked performance metrics in previous roles. Rizing values customer satisfaction, so think of specific examples where you've improved client experiences through data-driven decisions.