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- Tasks: Lead client engagement and support HR solutions with a focus on employee experience.
- Company: Join Rizing, a Wipro Company, known for its innovative HR solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving business success.
- Qualifications: Bachelor's degree or equivalent experience; 2-5 years in customer service or account management.
- Other info: Dynamic role with opportunities to learn and grow in the HR consulting industry.
The predicted salary is between 50000 - 65000 £ per year.
Rizing, a Wipro Company, specializes in HR and Human Capital Management (HCM) solutions based on SAP SuccessFactors®. By focusing on employee experience, payroll, engagement, workforce analysis, and training management, we create efficient and connected HR processes. Our HR and payroll experts create long-term client relationships, prioritizing client success over profit.
Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients. Interacts with the Director and Consultants in Managed Services, offshore and Delivery Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client’s business initiatives.
Develops a roadmap to enable SuccessFactors enhancements per client’s business initiatives, manages escalated service issues, and monitors case resolution. Leads regularly scheduled status reviews, Quarterly Business Reviews and annual account reviews. Develops an understanding of clients’ job responsibilities, business, and industry to best position Rizing to support client business initiatives.
Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets. Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience. Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, and training. Coordinates with Sales and Professional Services teams to smoothly transfer ownership of the client. Provides metrics on Managed Services performance.
Qualifications:
- Bachelor’s degree in Information Systems, Information Technology, Human Resources or related discipline or equivalent work experience.
- Previous SAP SuccessFactors experience in implementation or as end-user desirable.
- 2 – 5 years experience in customer services or account management, managing a portfolio of accounts.
- 2 – 5 years previous experience in professional services or consulting industry.
- Basic knowledge of project management methodology, tools, and templates.
- Basic knowledge of HR policies and processes and customer service principles.
- Advanced functional knowledge of SuccessFactors architecture and functionality through either configuration or end-user experience.
- Advanced MS Office to include Word, Excel, Teams, PowerPoint, and SharePoint.
- Ability to sell and deliver consulting services.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Engagement Manager - Remote in London employer: Rizing HCM
Contact Detail:
Rizing HCM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager - Remote in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and consulting space, especially those who have experience with SAP SuccessFactors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Rizing and its approach to client success. Understand their values and how they prioritise employee experience. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in customer service and account management aligns with the Engagement Manager role. Highlight any relevant experience with project management and client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Rizing and contributing to their mission.
We think you need these skills to ace Engagement Manager - Remote in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Engagement Manager role. Highlight your experience with SAP SuccessFactors and any relevant customer service or account management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HR solutions and how your background aligns with our mission at Rizing. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact in previous roles. We’re all about results, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Rizing HCM
✨Know Your Stuff
Make sure you brush up on SAP SuccessFactors and its functionalities. Understand how it relates to HR processes and be ready to discuss your previous experiences with it, whether as an end-user or in implementation.
✨Client-Centric Mindset
Rizing prioritises client success, so demonstrate your understanding of client relationships. Prepare examples of how you've managed accounts or resolved service issues in the past, showcasing your ability to put clients first.
✨Showcase Your Communication Skills
As an Engagement Manager, you'll need to interact with various teams. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, especially when discussing project management methodologies.
✨Metrics Matter
Be prepared to talk about how you've tracked performance metrics in previous roles. Discuss any experience you have with SLAs and customer satisfaction metrics, and think about ways you could improve client experiences based on data.